Information Technology Support Specialist (Mesa)

Job Summary :

The IT Support Specialist position will be responsible for maintaining software and hardware on company end user devices and resolving incidents, while maintaining excellent support in a timely manner. Provide technical support for the companys technology devices that are on-site and remote through the phone, video, and written communication.

Summary of Accountabilities :

• Great customer service (internal employees) and interpersonal skills.
• Diagnose and resolve software and hardware incidents to include, but not limited to workstations, phones, and network across a wide variety of software applications.
• Maintain excellent and effective verbal and written communication skills at various levels within the organization.
• Provide prompt and accurate troubleshooting on employee corporate devices physically and remotely to provide fixes.
• Must have excellent problem-solving and critical thinking skills.
• Configure systems in accordance with company standards.
• Conduct regular maintenance and upgrades on employee systems for hardware / software.
• Direct and escalate issues as needed or unresolved issues to Systems Administrator.
• Create service tickets with software and hardware vendors for incidents as needed while troubleshooting the incident until resolved.
• Maintain a list of issues and tasks and report status updates to supervisor.
• Maintain, track, and update documentation related to the job position.
• Onboarding new employee technology.

Qualifications :

Experience Requirements :

Training \ Certification \ Education Requirements :

Abilities Required :

Disclaimer :

The above statements are intended to describe the general nature and level of work

being performed by people assigned to this classification. They are not to be construed

as an exhaustive list of all responsibilities, duties, and skills required of personnel so

classified. All personnel may be required to perform duties outside of their normal

responsibilities from time to time, as needed.

Level 3 Audiovisual is an equal opportunity employer. All applicants will be considered for

employment without attention to race, color, religion, sex, sexual orientation, gender

identity, national origin, veteran, or disability status