Patient Service Representative

Patient Service Representative

Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Childrens Hospital, is looking for a Patient Service Representative to join our Pediatric Procedural Team in Springfield, MA!

Responsibilities:

Baystate Health's Patient Service Representatives provide administrative and unit support to a multidisciplinary care team to ensure exceptional, patient-centered care. The Patient Service Representative works under the supervision of a Practice Supervisor or Manager and focuses on learning workflows, procedures, and systems while developing strong customer service and operational skills.

Key responsibilities include:

• Deliver a welcoming, professional patient experience through check-in, check-out, and ongoing front-desk support
• Perform patient registration, demographic updates, and insurance verification, including referrals and pre-authorizations
• Collect and document co-payments and balances; reconcile daily transactions and prepare deposits
• Schedule, reschedule, and manage patient appointments in accordance with practice guidelines
• Answer and route telephone calls, create system messages, and assist callers appropriately
• Maintain accurate documentation, process medical records, and prepare materials for scanning in compliance with HIPAA
• Communicate effectively with patients, families, providers, and staff while demonstrating cultural awareness and professionalism
• Manage mail, faxes, and other administrative correspondence
• Support physician schedules to ensure efficient patient flow
• Provide interpreter services, when approved, to facilitate clear communication and culturally competent care
• Follow all practice policies and procedures and actively participate in training and skill development
• Assist with additional duties as needed and cross-train or float to other departments based on organizational needs

Schedule:

Full-time, 40 hours a week Monday through Friday, 6:30am-3pm No weekends, No holidays

Location:

759 Chestnut Street Springfield, MA

Qualifications:

High School Diploma or GED, required At least 6 months in a medical office setting, preferred Great interpersonal skills and able to work in a fast-paced environment a MUST Medical terminology, keyboard, Microsoft office products, schedule systems, medical records (electronic and paper), billing, basic math, language, reading and writing, customer service

The Advantages of Working with Baystate!

Excellent Compensation High-quality, low-cost medical, dental and vision insurance Generous PTO up to 25 days in the first year, with scheduled earned increases Continuing education support and reimbursement First Time Home Buyers Financial Packages Farm Share Memberships 403b retirement company match & annual company contribution increase based on years of service Free money coach advice from a certified professional Wellbeing programs that include but are not limited to mental, physical, and financial health Pet, home, auto and personal insurance Life insurance Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!

Baystate Health, western Massachusetts' only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity is what elevates respect for our patients and staff. Together our inspired and compassionate teams manage the whole health needs of all communities in need.

We strive to be the place where we can help you build the career you deserve apply today YOU belong at Baystate!

Our Compensation Philosophy We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.