Customer Service Representative

Position Overview We are seeking a dedicated and empathetic Customer Service Representative to support our residential services team during the peak winter season. In this role, you will serve as a subject matter expert and real-time troubleshooter, assisting customers with product inquiries, service needs, billing issues, and transaction support via a high volume of inbound calls.

This is a remote, 6-month contract position with the potential for full-time conversion based on performance and business needs.

Key Responsibilities

• Handle a high volume of inbound customer calls with professionalism and empathy.
• Troubleshoot service issues and provide real-time solutions.
• Address inquiries related to products, billing, and transactions.
• De-escalate challenging situations and maintain a positive customer experience.
• Accurately document customer interactions and perform data entry tasks.

Required Skills & Qualifications

Top Skills

Work Environment

Equipment Provided

Employee Value Proposition

Business Context This role supports our busiest season, from September through March, with peak call volumes in January and February. The team handles over 1,000 inbound calls per day, often from frustrated or distressed customers. Our top priority this season is improving customer satisfaction by delivering high-quality service. Representatives must be resilient, empathetic, and skilled at managing difficult conversations, including issues like delivery delays and emergency outages.

Contract Details

This is a Contract position based out of Charlotte, NC.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.