Medical Support Assistant (Advanced)

The Advanced Medical Support Assistant (AMSA) will serve as part of the Community Care Service Line within the Iowa City VA Medical Center. The AMSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and resources.

The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.

The AMSA develops and / or maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and community providers (e.g., communicate with community medical facilities; release appropriate medical information to community providers, collaborate with the patient and VA Care team; notify patients of approved care; develop and manage a tracking system for follow up care such as consults, tests, etc.).

Other assignments at this level include, but are not limited to :

• Participating in team huddles and team meetings to manage and plan patient care
• Setting priorities and deadlines
• Monitoring pre-appointment requirements to assure readiness for patient visit / procedure (e.g., X-ray, lab work)
• Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions
• Participating in and independently following up individual case load
• Authorizing care in the community, with fiscal responsibility as a driving force
• Obtaining results (in the form of requested records) and alerting provider.

Work Schedule : Monday - Friday, 8 : 00 AM - 4 : 30 PM

Telework : Not available

Functional Statement # : 00000

Relocation / Recruitment Incentives : Not authorized

Permanent Change of Station (PCS) : Not authorized.

PLEASE NOTE : Although this is an ongoing announcement that remains open until January 9, 2026, applications will be reviewed starting on October 17, 2025. Subsequent application reviews will occur as new vacancies become available until the announcement closes.