Secondary Account Manager

Candidates Request Form Job Title Secondary Account Manager Client Company/Dept. Name City of Glendale, AZ Address West Brown Street, Suite
Glendale, Arizona City Name Glendale State Name AZ-Arizona Zip Code If others (Address) Duration of the project Project Start Date Not given Project Duration One year initial term with possible annual renewals No. of Openings No. of Maximum Submissions Job Description Develop and maintain strong client relationships, focusing on customer satisfaction, retention, and contract compliance.
Coordinate with recruiting teams to source, screen, and onboard qualified candidates across janitorial, maintenance, clerical, and other general staffing roles.
Manage scheduling, assignments, and workforce adjustments to meet fluctuating client demands.
Monitor employee attendance, performance, and conduct; address issues promptly with HR support.
Conduct regular client check-ins, site visits, and quality assurance reviews to confirm service expectations are met.
Track KPIs such as fill rate, time-to-fill, turnover, and client satisfaction scores, providing reports to leadership and clients as needed.
Assist in developing staffing plans, recruiting strategies, and retention initiatives tailored to client accounts.
Resolve client escalations, employee conflicts, or service delivery concerns in a timely and professional manner. Skill set info Proven success managing client relationships and delivering staffing solutions in a fast-paced environment.
Strong organizational and time-management skills with the ability to handle multiple accounts and priorities.
Excellent communication and interpersonal skills with the ability to build trust with clients and employees.
Knowledge of labor compliance, safety standards, and workforce scheduling practices.
Proficiency in Microsoft Office Suite; experience with ATS/CRM platforms (, JobDiva, Bullhorn, etc.) a plus.
Ability to travel locally for client visits and workforce management. Education Educational Qualifications:
Bachelor's degree in Business, Human Resources, or related field preferred; equivalent work experience accepted Certifications (if required) Documentation Required for submission Resume Work Hours General Work authorization required US Citizen & GC Relocation is accepted No Remote work No Additional Notes if any Hybrid role