Citizens is hiring: Director User Experience, Design Engineering in Johnston

Director User Experience, Design Engineering

At Citizens, we’re transforming financial services with digital experiences that are simple, human, and accessible to all. We’re looking for a Director of Design Engineering to lead our front‑end engineering team and scale our design system (designsystem.citizensbank.com) into a world‑class platform that powers efficiency and consistency across the enterprise.

What You’ll Do

Lead, grow, and mentor a team of front‑end engineers focused on Front End development expertise.

Drive the success of the Citizens Design System by managing intake of requests, working with internal partners, and helping prioritize system features.

Drive the development and adoption of scalable, reusable components that power Citizens’ design system.

Partner with design and product teams to validate, test, and optimize patterns for usability and performance.

Advocate standards and design system adoption across the enterprise in roadshows, education, presentations, and building relationships across the organization.

What We’re Looking For

10+ years in front‑end development experience, with 5+ years in leadership roles.

Proven experience building and scaling design systems in enterprise environments.

Deep technical expertise in HTML, CSS, JavaScript, React, TypeScript (or similar frameworks).

Understanding of Mobile Development practices in iOS and Android, using Kotlin and Swift.

A collaborative leader who can inspire teams and influence across design, product, and engineering.

Knowledge and understanding of accessibility standards (WCAG) is a plus.

Why Join Us

This is a unique opportunity to lead at the intersection of design and engineering—ensuring that millions of Citizens customers have seamless, accessible, and consistent digital experiences. Join us in shaping the future of inclusive banking, through standards and true front‑end expertise.

Some job boards have started using jobseeker‑reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status / parenthood, medical condition, military or veteran status, national origin, pregnancy / childbirth / lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and / or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

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