Adminstrative Assistant

Branch Office Support Representative

Kelly Services is seeking a Branch Office Support Representative to assist with daily branch operations and support Branch Manager(s). This position serves as a key point of contact for patients, referrals, and internal teams, ensuring smooth administrative, customer service, and equipment-related workflows within the branch.

Essential Duties & Responsibilities :

• Serve as the first point of contact for visitors and phone calls; provide professional reception services.
• Work with the Sales team to complete required patient documentation.
• Perform intake-related tasks, review ACIS screens, assist customers, and confirm delivery appointments.
• Complete post-delivery confirmation, order processing, and accurate data entry.
• Assist in coordinating Positive Airway Pressure (PAP) classes (non-licensed duties only).
• Download data from devices such as apnea monitors, oximeters, CPAP units, and other respiratory equipment as assigned.
• Conduct functional tests on specific respiratory equipment per branch requirements.
• Handle audit / documentation requests and support the overnight oximetry program.
• Collect and process credit card and billing information when needed.
• Assist with patient scheduling and general administrative tasks such as scanning, filing, and faxing records.
• Support warehouse functions by preparing patient equipment.
• Set up or return equipment and provide basic instructions to patients; explain insurance / out-of-pocket costs; process payments; retrieve equipment from warehouse; and reconcile daily receivables for lockbox submission.
• Conduct outbound patient or referral satisfaction calls.
• Order office or inventory supplies as needed.
• Perform other duties as assigned.

Skills & Qualifications :

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.