Service Technician

Job Summary

The Field Service Technician supports the successful delivery, operation, and maintenance of lighting control systems for entertainment and architectural customers. This role plays a key part in ensuring customer satisfaction by resolving technical issues, delivering system support, and contributing to the quality and reliability of integrated equipment solutions. By providing hands-on service and technical expertise, the Field Service Technician helps advance Vincent Lighting Systems (VLS) reputation for excellence and supports long-term customer relationships.

Essential Functions

• Configures and programs lighting control systems at customer sites to ensure alignment with design specifications and proper system performance.
• Troubleshoots and resolves technical issues in the field or remotely by identifying root causes and applying effective repairs or system adjustments.
• Delivers responsive customer support via phone, email, or in person, providing technical guidance and problem resolution.
• Performs bench repairs on electrical and electronic equipment such as dimming systems, control consoles, and networking devices to restore functionality.
• Documents service activities by completing service tickets, updating technical records, and communicating findings to internal teams and customers
• Trains end users on system operations, basic troubleshooting, and maintenance procedures to ensure proper system use and long-term customer satisfaction.
• Collaborates with Systems Integration team members to support equipment installation, project execution, and the development of custom solutions.
• Maintains tools, equipment, and inventory by tracking usage, managing replacements, and ensuring readiness for field service activities.

Other Functions

• Perform other duties as assigned.

Qualifications and Education

• High school diploma or equivalent; associate degree or higher in Electrical Engineering, Electronic Technology, Theatrical Technology, or a related field is preferred
• Minimum of two years of experience in field service or technical support, ideally in lighting, electrical, or electronic systems

• Proficiency in configuring and programming lighting control systems.
• Familiarity with industry-standards control protocols such as DMS, RDM, and Ethernet-based systems schematics
• Strong verbal and written communication skills to interact effectively with customers and team members
• Ability to travel regularly to customer sites, including overnight stays
• Experience with entertainment or theatrical lighting systems is a plus.
• ETCP Electrician Certification is preferred; certification must be obtained within 12 months of hire.

Core Values

At VLS, our core values guide everything we do:

• Do the Right Thing
• Own It
• Customer Driven
• Creative Problem Solutions

VLS core focus is to create customers for life by delivering exceptional entertainment technology.

Physical Demands/Work Environment

While performing the duties of this position, the employee is regularly required to stand, walk, bend, climb ladders, and lift equipment, as well as regular communication with customers and team members in person, over the phone, and by email. Visual requirements include close vision, color vision, and the ability to adjust focus for detailed wiring and technical diagrams.

This position is based in the field and requires frequent travel to customer sites, venues, and job locations. Work environments vary and may include theaters, construction sites, production areas, or other indoor and outdoor setting. These environments may involve exposure to noise, low lighting, dust, and moving equipment. Appropriate personal protective equipment (PPE) and safety protocols must be followed at all times. Work hours generally algin with standards business hours but may include evenings or weekends depending on project needs and cust