Description
Senior Systems Specialist
This position is based out of our San Jose, CA office.
About ArchKey
ArchKey is one of the nation’s largest privately held specialty trade installation and integrated facility service companies. We are a leader in designing, building and maintaining electrical, technologies and specialty systems. We’re the POWER behind making the improbable possible.
We’re electrifying the nation, energizing the future and bringing communities to life like never before. What we do today shapes the vision of tomorrow. Our work impacts lives long after the building is done. This means we are committed to building in ways that are not just technologically advanced, but sustainable, scalable and equitable by all. We’re not just energizing infrastructure, we’re energizing careers, communities, and the future.
Made up of the brightest minds in the industry, our team is our greatest asset bringing knowledge, skills, and experience to every project. This is more than a call to join us, it’s an invitation to be part of a visionary journey, to grow with us as we scale.
About the position
As the Senior Systems Specialist, you will be responsible for performing systems design, pre-planning, programming, commissioning, and training, and guidance to other systems team members. This position provides technical support, research and development and other activities related to problem-resolution and client satisfaction of systems, aligning with all Company policies, procedures, key objectives and regulations.
Our Ideal Candidate
- Has a growth mindset and is always looking to continually learn and grow.
- Can flex and adapt with the growing needs of the business.
- Has strong negotiation, conflict management, and persuasion skills, able to influence at all levels of the organization.
Day in the life
Provides leadership to the systems group as needed, understands, and efficiently executes the systems roles and responsibilities within engineered services and promotes usage of engineered services throughout the Company. Conducts pre-sale walk-throughs and demos as requested.Designs audio visual, wireless and / or security systems to meet customer needs according to best industry practices and Company guidelines while complying with all applicable building codes and legal requirements. Collaborates with other systems specialists during the installation of integrated systems.Determines material quantities in the amounts needed to complete projects according to bid specifications. Develops and creates systems documentation, including pre-sale system drawings, system installation drawings and other system documentation.Plans, coordinates, and performs programming of systems and other integrated components to meet customer and system operational needs. Ensures all assigned systems are being installed, programmed, tested, and commissioned according to current industry and company standards.Creates systems testing and commissioning reports. Thoroughly tests and commissions system components to ensure optimal system performance. Performs change orders and system-related measures following Company standards and industry best practices.Provides frequent communication, troubleshooting and problem-resolution consulting with systems issues. Provides remote assistance to customers as required. Accurately and confidentially maintains Company records and other sensitive business and customer data.Provides high quality technical assistance, mentoring, coaching, and training to co-workers and other employees as needed, in compliance with all industry and Company best practices and standards.Maintains licensing and certifications through renewal and continuing education requirements. Develops and facilitates effective owner-training sessions.Creates and maintains positive working relationships with co-workers, customers, vendors, project managers, office and field staff and others that reflect and support the Company’s core values and meet or exceed the customer’s expectations.Consistently makes decisions in an attentive and safe manner to ensure the safety and health of self and others.Utilizes LEAN concepts or other continuous improvement methodologies to ensure the most efficient operations, processes, and activities.Promotes and models the Company mission, vision and values through exercising sound and ethical business practices, championing all elements of diversity, equity, and inclusion (DEI) and providing high quality services and programs as they relate to clients, subcontractors, co-workers, suppliers, and the publicMinimum Qualifications
Associate degree or equivalent work experience in information technology, computer science, or a related field. Bachelor’s degree preferred. CCNA or CompTIA Network+ certification and / or BICSI certification preferred.Minimum 5-7 years of experience with the design and implementation of installed systems, including programming, scheduling, and commissioning experience.For Audio Visual, additional requirements :Knowledge and skills to review software and firmware, perform level normalizations, verify electronic devices and loudspeaker operational performance, and recommend system updates when needed.
Proficient in the use of AutoCAD, VidCAD and / or Revit.CTS and CTS-D Certification.For Wireless, additional requirements :iBwave Design skills.
Test Equipment Certification / Knowledge with Anritsu or Kaelus.Test Equipment Certification / Knowledge with TEMS or equivalent.Spectrum or Network Analyzer Certification / Knowledge.For Security, additional requirements :Understanding of computing, physical security systems software, storage, SQL databases and physical security systems components.
Manufacturer platform certification(s) or programming and design experience for Avigilon Control Center, Lenel OnGuard, Genetec Security Center, Milestone Xprotect Corporate, Enterprise or S2 Security.Experience with and strong understanding of data networking and providing guidance to junior-level systems personnel. Training and experience directly managing people is preferred.Extensive project management training and skills.In-depth experience with LEAN methodologies and applications. Strong process orientation.Strong organizational, critical thinking skills and detail orientation. Solid financial, analytical, and mathematical skills. Professional and effective independent problem solving, time management and prioritization skills.Strong leadership, customer focus and decision-making skills. Demonstrated elevated level of diplomacy, integrity, and dependability.Excellent hiring, collaboration, negotiation, teamwork, interpersonal and presentation skills. Strong coaching and mentoring skills. Ability to work with and facilitate diverse work teams.Strong listening, written and verbal communication skills. Strong telephone communication skills and superior documentation skills.Ability to perform job duties, manage workflow and meet deadlines in a fast-paced environment with multiple and sometimes changing priorities independently and effectively.Travel
Occasional travel is required as neededSalary Range
$107,900 – $129,500 annually, based on experience and qualifications.Benefits
At ArchKey Solutions, our benefits package includes competitive health insurance options (medical, dental, and vision), a robust 401(k) retirement savings plan with employer match, paid time off and holidays, and access to wellness programs. Additionally, we offer professional development opportunities, tuition reimbursement, and employee assistance programs to support your growth and well-being. We ensure that our benefits are designed to promote the health, security, and work-life balance of our employees. Additional information is available at Archkey.com.
Legal and Fraud Disclaimer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are an Affirmative Action, Equal Opportunity Employer. #CA30-1
Beware of fraudulent job postings. ArchKey Solutions only communicates through official channels. All official communication will come from an @archkey.com email address and we will never ask for financial information, payments, or personal details outside of the standard hiring process. To confirm the legitimacy of a job, visit our careers page or reach out to a member of our Talent Acquisition team.
