Medical PSR Team Lead

Job Description

Job Description

MEDICAL PATIENT SERVICES REPRESENTATIVE TEAM LEAD

At Neighborhood Health, we’re passionate about our mission to provide a kind and caring premiere workforce. Our team-based approach to comprehensive patient care creates a challenging and rewarding work environment where you have a direct role in helping members of our community receive quality medical services they can afford. And that’s something you can feel good about.

As a member of our growing team, you will feel at home in a fun and diverse community of healthcare professionals. Our goal is simple : improving access to healthcare in our community and surrounding areas. Together, we are all committed to building healthier communities by delivering comprehensive, quality health care with compassion and respect.

As Medical Patient Services Representative Team Lead, you will oversee the activities of the medical and behavioral health patient services representatives. Ensure that patients are greeted, registered, and checked out for their appointments in a prompt, pleasant, and helpful manner. Perform duties of direct reports at least 50% of the time. Maintain patient confidentiality and ensures compliance with HIPAA policies and procedures.

SUPERVISORY RESPONSIBILITIES

• Assists the Site Operations Director in the day-to-day management of the medical and behavioral health front desk :
• Coordinates work assignments and schedules of the Medical & Behavioral Health front desk to ensure optimum patient flow.
• Actively participates in patient complaint procedures to resolve operational problems.
• Ensures compliance with NHC policies and procedures, Federal / State regulations (ex. OSHA / HIPAA), and other grant requirements.
• Assists in ensuring department is staffed with qualified, competent employees :
• Assists in interviewing prospective employees and provides input into the recommendations for hire.
• Coordinates training and orientation for all new medical and behavioral health PSR hires to provide training and orientation for the Medical / Behavioral Health PSR role.
• Provides input to supervisor for PSR staff performance evaluations and disciplinary actions.
• Ensures department is functioning well as a team :
• Communicates departmental goals and sets “expectations of performance” for each team member.
• Identifies, analyzes, and facilitates resolution of any issues which are a barrier to the team achieving its goals.
• Plays a vital role in the success of NHC employee communication by keeping both staff and administration informed of any changes, ideas, concerns, etc.
• Analyzes the resources (staffing, equipment, technology, etc.) available to the department and when appropriate, recommends changes to improve efficiencies.
• Prepares staff timecards for payroll processing. Monitors staff attendance, tardiness, and overtime trends.
• Coaches Medical / Behavioral Health PSRs regarding issues / observations that arise, as needed.
• Performs duties in accordance with the Managers Standards of Conduct and NHC Mission Statement.

ESSENTIAL DUTIES & RESPONSIBILITIES

REQUIRED SKILLS / ABILITIES

REQUIRED QUALIFICATIONS :

Education / Training

High School diploma or GED. Advanced training in medical office management and / or medical terminology preferred.

Experience

Minimum of three years of work experience in a medical, public health, or social service agency. Minimum of one year of supervisory responsibility. Prefer experience with medical practice management systems. Additional appropriate education may be substituted for one year of work experience.

Licensure / Certification

None

Physical Requirements

Prolonged sitting, infrequent to occasional walking or standing. Requires ability to lift and carry items weighing up to 10 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate office and related electronic equipment. Requires corrected vision and hearing to normal range to record, prepare, and communicate appropriate reports. Requires the ability to work under stressful conditions.

Work Environment

Normal medical office environment. Work may involve irregular hours, including evenings or weekends. Involves frequent contact with other staff, physician’s offices, clients / patients, and the public. Contact may involve dealing with angry or upset people. Interaction with others is constant and interruptive. OSHA Category III - Tasks do not involve contact with blood or body substances and the performance of Category I or II tasks are not a condition of employment.

Neighborhood Health is an Equal Opportunity Employer. Neighborhood Health does not exclude people or treat them differently for any aspect of the organization because of race, color, national origin, age, disability (physical or mental), or sex (including sexual orientation).

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources.