CRM Administrator | OVG Austin Office

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

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Position Summary

The CRM Administrator will be responsible for managing and optimizing our Salesforce Customer Relationship Management (CRM) system across multiple Oak View Group venues, ensuring its reliability and performance for the Premium Sales & Service teams. This role involves advanced configuration, customization, and maintenance of the Salesforce CRM platform to ensure it supports the organization's sales, marketing, and customer service goals. The ideal candidate will have extensive experience with CRM systems, a deep understanding of business processes, and the technical expertise to enhance CRM functionality.

This position will support the OVG Premium team in all aspects of selling and servicing premium seating at multiple Oak View Group venues. This role will work closely with other departments and is a Monday – Friday in-person role based out of the Oak View Group office in Austin, TX.

This role will pay a salary of $125,000 to $135,000.

Benefits for FT roles : Benefits : Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until Sept 30, 2024

Responsibilities

• Oversee all aspects of Salesforce CRM software including user and license management, new user setup / deactivation, roles, profiles, permissions, and public groups for Premium Sales
• Build and maintain custom objects, fields, layouts, validation rules, triggers, flows, etc. to improve the sales and customer relationship management processes
• Create, manage, and execute CRM data management and hygiene standards and practices across multiple OVG venues
• Optimize CRM integrations and processes to improve user efficiency and data quality
• Coordinate and manage lead and campaign distribution across multiple sales teams and venues
• Develop and implement custom dashboards and reports to provide insights into customer behavior, sales performance, and other key metrics to support OVG Premium leadership and team members
• Assist in the development of business intelligence solutions to support decision-making
• Support analyst and coordinator projects
• Conduct ongoing user training sessions and support at multiple OVG venues
• Create training materials for Salesforce users
• Monitor system health and security and perform regular system audits
• Support ticketing, invoicing, and contract integrations through Salesforce
• Work with Salesforce vendors to optimize integrations, resolve issues, troubleshoot support-related items, implement updates, and leverage new features
• Import, export, and manipulate data as needed
• Complete other duties as assigned

Qualifications

Required Skills :

Education and Experience :