Program Manager

PROGRAM MANAGER

965 E. Van Buren St.

Avondale, AZ 85323

Salary : $38.0770 hourly / $79,200.1600

Grade : 22

Closing Date : 1 / 29 / 2026

Job Summary

This position is responsible for managing unit supervisors and support staff and for promoting the safety and protection of children through sound decision-making and the consistent application of policies and procedures.

Job Duties

• Directs, instructs, and counsels unit supervisors in accordance with policies related to child services and personnel; initiates and follows through on disciplinary actions as necessary.
• Oversees unit workloads and work in progress; identifies resource needs and problem areas and implements corrective actions to ensure performance expectations are met.
• Conducts quality assurance activities, including random reviews of supervisors’ evaluations and employee documentation entered in Guardian, and monitors high-profile cases.
• Develops and implements strategies to meet departmental goals; completes required weekly and monthly reports and provides feedback on policies and procedures.
• Resolves issues and responds to inquiries from staff, clients, case participants, mandated reporters, internal Department of Child Safety (DCS) staff, DCS Administration, and the public regarding policies, procedures, and case-related matters.
• Prepares critical incident reports and participates in debriefings.
• Performs other duties as assigned.

Knowledge, Skills, & Abilities (KSA's)

Knowledge of :

Skilled in :

Ability to :

Selective Preference(s)

The ideal candidate will have supervisory experience, experience with automated case management systems (Guardian), and knowledge of child welfare statutes and processes, including both investigative and ongoing case management.

Pre-employment Requirements

A master’s or bachelor’s degree from an accredited college or university and :

This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, and the following requirements apply :  Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting!

Benefits include :

We also offer optional employee benefits that include :

Learn more about the Paid Parental Leave pilot program here.