Office Manager / Office Administrator

Job Title : Office Manager / Office Administrator – Water, Fire Mitigation & Construction

Location : Norwalk, CT

Compensation : $60,000 – $75,000 per year (based on experience)

About the Role

We’re looking for an experienced and motivated Office Manager / Office Administrator to lead daily operations for a restoration and construction team specializing in water, fire, and mold mitigation.

You’ll manage and train office coordinators, oversee administrative and job file processes, and support project coordination to ensure outstanding customer service and efficient project delivery.

What You’ll Do

Oversee daily office operations and team productivity

Support job file documentation, scheduling, and recordkeeping

Use Xactimate and XactAnalysis for estimating and invoicing

Work with systems like WorkCenter, Dash, Drybook, Dry Logs, and DocuSketch

Coordinate communication between departments and clients

Train new team members and assist with performance reviews

Manage reports, data, and project updates

Maintain office supplies, equipment, and compliance standards

Support management with policies and process improvements

Participate in on-call rotation for 24-hour emergency services

What We’re Looking For

4+ years of management or supervisory experience

4+ years of customer service or office experience

Background in restoration or construction strongly preferred

Proficiency in Microsoft Office and restoration software

Strong organization, multitasking, and problem-solving skills

Excellent communication and leadership abilities

Integrity and confidentiality in handling sensitive information

High school diploma or GED required; college degree preferred

Schedule

Full-time, Monday–Friday (8-hour shifts)

Must be available for on-call rotation (typically one week per month or every 6 weeks)

Benefits

401(k) with company match

Health insurance

Paid time off (vacation, sick, and holidays)

Professional development opportunities

Additional Details

In-office position (not remote or hybrid)

Must be able to commute to Norwalk, CT

Light travel to job sites as needed (up to 20 lbs. lifting)

If you’re ready to join a fast-paced, team-oriented environment in the restoration and construction industry, we’d love to hear from you!

Apply today to be part of a company that helps make damage “like it never even happened.”