Office Manager / Office Administrator

Job Title: Office Manager / Office Administrator – Water, Fire Mitigation & Construction

Location: Norwalk, CT

Compensation: $60,000 – $75,000 per year (based on experience)

About the Role

We’re looking for an experienced and motivated Office Manager / Office Administrator to lead daily operations for a restoration and construction team specializing in water, fire, and mold mitigation.

You’ll manage and train office coordinators, oversee administrative and job file processes, and support project coordination to ensure outstanding customer service and efficient project delivery.

What You’ll Do

• Oversee daily office operations and team productivity

• Support job file documentation, scheduling, and recordkeeping

• Use Xactimate and XactAnalysis for estimating and invoicing

• Work with systems like WorkCenter, Dash, Drybook, Dry Logs, and DocuSketch

• Coordinate communication between departments and clients

• Train new team members and assist with performance reviews

• Manage reports, data, and project updates

• Maintain office supplies, equipment, and compliance standards

• Support management with policies and process improvements

• Participate in on-call rotation for 24-hour emergency services

What We’re Looking For

• 4+ years of management or supervisory experience

• 4+ years of customer service or office experience

• Background in restoration or construction strongly preferred

• Proficiency in Microsoft Office and restoration software

• Strong organization, multitasking, and problem-solving skills

• Excellent communication and leadership abilities

• Integrity and confidentiality in handling sensitive information

• High school diploma or GED required; college degree preferred

Schedule

• Full-time, Monday–Friday (8-hour shifts)

• Must be available for on-call rotation (typically one week per month or every 6 weeks)

Benefits

• 401(k) with company match

• Health insurance

• Paid time off (vacation, sick, and holidays)

• Professional development opportunities

Additional Details

• In-office position (not remote or hybrid)

• Must be able to commute to Norwalk, CT

• Light travel to job sites as needed (up to 20 lbs. lifting)

If you’re ready to join a fast-paced, team-oriented environment in the restoration and construction industry, we’d love to hear from you!
Apply today to be part of a company that helps make damage “like it never even happened.”