Front Office Manager

Job Description

Job Description

Front Office Manager Job Summary :

Punderson Manor Lodge & Conference Center is seeking a highly organized and experienced Front Office Manager to join our team. The Front Office Manager will be responsible for overseeing the day-to-day operations of the front desk, managing a team of front desk agents, and ensuring all guests receive exceptional service during their stay. This is a full-time administrative position with a competitive salary and benefits package, located in Newbury, OH.

Compensation & Benefits :

Salary : Competitive, based on experience

Benefits : Medical, dental, and vision insurance, 401k, paid time off, hotel discounts

Responsibilities :

• Must possess basic education at High-School level or equivalent
• One (1) to three (3) years experience as a Front Desk Agent
• One (1) year of supervisory or management experience preferably with a Hotel Front Desk
• Must be well organized, detail orientated, handle multiple events, have exceptional telephone etiquette and have outstanding customer service skills
• Must have a professional courteous and friendly manner
• Exhibits excellent listening and negotiation skills and the ability to ask open ended questions
• Must be able to stand for up to four (4) hours at a time
• Must have the ability to work under pressure
• Experience with revenue management, rooms management and assignment of rooms
• Must have proven communication skills both written and oral
• Competence in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook) required
• Must remain flexible with schedule to accommodate business needs, including evenings, weekends & holidays

Must be able to perform tasks in a safe manner and adhere to company policies and procedures

ESSENTIAL FUNCTIONS :

Perform other duties as assigned.

EEOC Statement :

Regency Hotel Management is an equal opportunity employer and is committed to providing a workplace that is free of discrimination and harassment based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We value diversity and inclusion and encourage all qualified individuals to apply for this position.