Customer Service Representative

Warren Oil is looking for a dynamic customer service professional for our West Memphis, AR plant. This person must be versatile as they will have responsibility for multiple customers.

Customer Service Duties:

• Answer correspondence (phone calls and emails) from customers in a timely manner
• Possess a keen understanding of the products and services that we provide
• Exhibit an above average skill level in MS Excel
• Problem solver for customer issues
• Resolves minor customer complaints
• Provide updates on customer documentation
• Work cross functionally with transportation, shipping and warehouse teammates
• Verify customer's complaints and provide solution or communicate to upper management
• Provide detailed trouble shooting for customer orders
• Build and maintain good relationship with customers
• Provide ideas for process improvement
• Provide open communication channels with company salespersons
• Assist Accounts Receivable with resolving issues with customer payments/deductions
• Issue credits when necessary
• Maintain clean, accurate customer order files
• Other duties as assigned

Customer Service Requirements:

• College Degree in Business, Finance or accounting prefered
• 2-4 years of customer service in a call center or office environment
• Knowledge of Department of Transportation Regulations a plus
• Familiarization with manufacturing environment a plus
• General Knowledge of ISO 9001: 2008 a plus
  
• Strong multitasking skills
• Excellent communication skills
• Proficient in Outlook, Word, Excel, and Internet

About Us:

Warren Oil is the largest independent blender and packager of lubricants to the automotive, agriculture, commercial and heavy duty markets in North America. The company operates five manufacturing and packaging facilities, located in North Carolina, Arkansas, Texas, Illinois, and Pennsylvania. Warren Oil markets its lubricants, both conventional and synthetic, domestically and internationally to over forty countries, under the WARREN brand, the LUBRIGUARD brand, the LUBRIGOLD brand and the ITASCA brand. Warren Oil also manufactures and markets private label products for a number of Fortune 500 companies in addition to manufacturing and marketing a full line of automotive and heavy duty chemicals, including anti-freeze and brake fluids, under its proprietary AUTOGUARD brand name.

We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.