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Claims Administrator
Claims AdministratorSheakley Group, Inc • Blue Ash, OH, USA
Claims Administrator

Claims Administrator

Sheakley Group, Inc • Blue Ash, OH, USA
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Job Summary : The Claims Administrator supports both the Unemployment and Workers' Compensation Account Management Teams by performing a variety of administrative, claims processing, and customer service responsibilities. This role ensures accurate data entry, efficient claim handling, and professional communication with clients and external parties.

Principal Duties & Responsibilities :

Unemployment Claims Support

  • Process incoming and outgoing mail related to unemployment claims
  • Scan claim documentation and manage electronic filing
  • Perform pre-entry of new claims and claim determinations
  • Process designated low-complexity unemployment claims
  • Data entry for Request for Information (RFI) files
  • Audit and enter employer charge statements
  • Make phone calls to clients to verify claim status information
  • Assist with client retention efforts

Workers' Compensation / Non-At-Fault Claims Support

  • Perform Non-At-Fault claims administration
  • Assist with subrogation coordination
  • Communicate via phone and email with involved parties to obtain required documentation and details
  • Enter claim information into Sheakley's internal systems

    • General Administrative & Customer Service

  • Provide excellent customer service to clients and internal partners
  • Maintain organized claim files and documentation
  • Handle sensitive information while maintaining strict confidentiality
  • Support Account Management Teams with various administrative needs

    • Qualifications

  • Ability to type 40 WPM with accuracy
  • Proficient with 10-key
  • Accurate and efficient data entry skills
  • Excellent customer service and telephone communication skills
  • Proficient with Microsoft Office (Word, Excel, Outlook; PowerPoint preferred)
  • Strong organizational skills, attention to detail, and ability to multitask
  • Ability to work in a fast-paced environment independently or as part of a team
  • Demonstrated ability to build rapport and work effectively with others
  • Ability to handle confidential and sensitive information

    • Education & Experience

  • High school diploma or equivalent required
  • Prior administrative experience preferred
  • Experience in unemployment claims, workers' compensation, auto insurance, or bodily injury is a plus but not required

    • Physical Demands

  • Ability to sit for prolonged periods
  • Ability to lift, file, carry, and move up to 25 lbs

    • Additional Information

    This job description is not intended to be all-inclusive. The employee may be required to perform other reasonably related duties as assigned by management.

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    Administrator • Blue Ash, OH, USA

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