Clinic Staff Asst

Clinical Care Attendant

The Clinical Care Attendant (CMA or LPN) is responsible for assisting the Physician, Nurse Practitioner, and Physician Assistant with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of a Provider and working closely with the Provider, other clinical staff, and direct patient care. Additionally, the Clinical Care Attendant is responsible for a variety of clerical and clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a strong customer service attitude. Acting as the patient advocate, the Clinical Care Attendant has continuous contact with Providers, patients, patient families / significant others, community agencies, and patient care staff and management.

Responsibilities include performing clinical procedures consistent with training and licensure under supervision of Provider in exam suite, greeting and welcoming patients, completing patient registration and associated paperwork, obtaining patient review of systems and history, measuring vital signs, offering patient convenience items, following symptom initiated protocols, performing labs, offering Aidarex option to patients, reviewing after visit summary, calling patients back post clinic visit, keeping exam rooms stocked, taking and processing messages, and maintaining compliance with various guidelines and policies.

Qualifications include a graduate of an accredited program for Medical Assistants, EMT, Paramedic or LPN, required certification or licensure in the state of Iowa, knowledge of medical terminology, knowledge of health system EMR, clinical knowledge and analytical abilities, strong interpersonal skills, and exceptional customer service and phone etiquette.