IT User Support Specialist I

About Us

We are an electrical construction firm offering total electrical construction engineering facilities maintenance utility sound and communications and renewable energy services. We combine broad electrical and energy systems expertise with a strong commitment to quality service and total customer satisfaction.

Job Summary

Contra Costa Electric is hiring for an IT User Support Specialist I. The IT User Support Specialist I provides first-line technical assistance to end-users both on-site and remotely. This role ensures smooth operation of hardware software network systems and company mobile devices (cell phones tablets etc) by diagnosing and resolving basic IT issues delivering exceptional customer service and supporting a flexible work environment and in some urgent or emergency situations may be required to work overtime.

Essential Duties & Responsibilities

• Serve as the first point of contact for IT support requests via phone email chat or ticketing system.
• Troubleshoot and resolve common hardware software and connectivity issues for on-site and remote users.
• Assist with password resets account creation and access permissions using both in-person and remote tools.
• Guide users through step-by-step solutions via screen-sharing clear written instructions or in-person support.
• Document all support interactions and resolutions.
• Escalate complex or unresolved issues to Level 2 support or specialized teams.
• Perform routine maintenance tasks such as software updates system checks and peripheral setup.
• Support video conferencing and collaboration tools for hybrid meetings (e.g. Microsoft Teams).
• Maintain knowledge of standard IT tools remote support platforms and security best practices.

Qualifications

To perform this job successfully the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PREFERRED EDUCATION AND EXPERIENCE

COMPUTER SKILLS

REQUIRED COMPETENCIES

The requirements listed below are representative of characteristics and demonstrated capabilities sought to perform this job successfully.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands of this position are those associated with working in a typical office environment.

While performing the duties of this job the employee is regularly required to sit see talk and hear. This role requires communicating verbally and in writing one on one in small groups as well as presenting to larger groups of employees. This role requires the ability to work at a computer (reading and keying) for extended periods of time. The employee must move within the office to retrieve files and meet with employees in their offices or conference room. The employee is regularly required to walk reach with hands and arms climb or balance and stoop kneel or crouch. The employee may occasionally lift and / or move up to twenty-five (25) pounds. Specific vision abilities required by the job include close vision distance vision peripheral vision depth perception and the ability to adjust focus.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction facilities services and energy infrastructure we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer / Veterans / Disabled

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees : There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.

Geographic Disclosure

CONTRA COSTA ELECTRIC INC. is and EMCOR company and offers a full benefit package including :

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer / Veterans / Disabled.

NOTE : This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

#LI-KJ1 #ccelec

Required Experience :

IC

Key Skills

Fund Management,Corporate Sales,HR Recruitment,Linux,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 25 - 37