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Customer Service & Community Outreach Representative
Customer Service & Community Outreach RepresentativeAdam & Son Auto Repair and Service • Colorado Springs, Colorado, United States
Customer Service & Community Outreach Representative

Customer Service & Community Outreach Representative

Adam & Son Auto Repair and Service • Colorado Springs, Colorado, United States
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Do you love helping people and want a job that combines customer service with getting out into the community? Adam & Son Auto Repair offers a unique 4-day work week and a fun, entry-level role where you’ll support our customer service team in the mornings and visit local businesses in the afternoons. If you enjoy talking to people, building relationships, and being part of a mission-driven company, we’d love to meet you.

Adam & Son Auto Repair is Colorado’s first social impact auto repair company , and we’re growing. We’re looking for a friendly, people-focused team member who enjoys helping customers in the shop and building relationships in the community.

This is a dual-role position working Monday–Thursday :

  • Customer Service Assistant in the morning and late afternoon.
  • Community Outreach & Field Representative during midday hours.

Responsibilities :

Customer Service (7 : 15–10 : 00 AM & 4 : 00–6 : 00 PM) :

  • Greet customers.
  • Check in vehicles (walk-around, photos, VIN, mileage, concerns).
  • Assist service advisors.
  • Answer / transfer phone calls.
  • Pull keys, print invoices.
  • Customer pickup support.
  • Shuttle rides, parts runs, loaner car upkeep.

    • Community Outreach / Field Visits (Midday Hours) :

  • Visit local automotive-related businesses.
  • Build relationships with front-counter staff.
  • Explain our MyReferBuddy referral program.
  • Document each visit (names, interest level, follow-up notes).
  • Use a provided loaner vehicle for all field visits.

    • Weekly & Monthly Expectations :

  • 8 business visits per week.
  • 2 new app sign-ups per week (until saturated).
  • 2 new partner shops per month (until saturated).
  • 10 paid referrals per week (goal).

    • Compensation : Base Pay :

  • $18 / hr.
  • 40 hours / week.
  • 4-day work week (Mon–Thu).
  • Annual base : $37,440.

    • Monthly Tiered Commissions (Paid Referrals Only)

    Tier - Avg Paid Referrals / Week -  Commission per Referral

    Tier 1 - 1–5 -  $15

    Tier 2 - 6–10 -  $20

    Tier 3 - 11–15 -  $25

    Tier 4 - 16–20 -  $30

    Commissions are paid monthly and retroactive based on the tier reached.

    Additional Bonuses :

  • $25 for each new counter person who downloads & activates MyReferBuddy.
  • $50 when a newly activated counter staff sends their first referral resulting in over $500 in customer repairs.

    • Ideal Candidate :

  • Friendly and outgoing.
  • Coachable and dependable.
  • Organized with good follow-through.
  • Comfortable talking to new people.
  • Positive, mission-driven attitude.
  • No automotive experience required.

    • What We Offer :

  • 4-day work week.
  • Loaner vehicle for field work.
  • Training and career growth.
  • Supportive team.
  • Impact-driven company culture.
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