Unified Communications / Audio Visual SME

Unified Communications / Audio Visual SME

On-site, Full Time

Honolulu, HI

Job Description

Tyto Athene is searching for a Unified Communications / Audio Visual SME to provide requirements, analysis, evaluation, and optimization recommendations and implementation for design, installation, interoperability and maintenance of telephony, video teleconferencing, chat, IPTV, digital signage, mass notification, LMR and AVMM architecture. The SME is also responsible for technical direction of developmental and operational UC systems.

Responsibilities :

• Prepare operational guides
• Train Government customers in proper use of UC systems
• Provide support for implementation, troubleshooting and maintenance of UC systems
• Provide tier 1 problem identification, diagnosis, and resolution of problems
• Manage the daily activities of configuration and operation of UC systems
• Provide assistance to users in accessing and using UC systems
• Document hardware and software configuration management processes and procedures
• Coordinate hardware installations across multiple sites
• Maintain and develop the environment for hardware and software build, staging, testing and integration
• Apply concepts and define and implement hardware and software configuration management processes and procedures, such as creating product build scripts and procedures and integrate the scripts with the hardware and software build process.
• Analyze complex hardware system, hardware design, architecture, network design and other technical hardware issue
• Perform testing on equipment
• Provide hardware maintenance support, both preventative and remedial
• Deploy, install and implement US at CONUS and OCONUS locations
• Conduct site surveys
• Interpret drawings, specifications and other related documents
• Acts as equipment custodian and performs inventory asset management and accountability functions
• Design a wide variety of UC solutions including multi-level security systems, enterprise level collaboration systems, conference rooms, classrooms, command centers, auditoriums, digital signage and streaming

Clearances Required :

TS / SCI with Poly

Education :

Associate degree from an accredited college or university is required with two (2) years of experience; or High School diploma with four (4) years' experience; or a Bachelor's degree with no work experience.