Sr Collections Associate, Redi Carpet, Stafford TX

Senior Collections Associate

As a Senior Collections Associate at Redi Carpet, you'll play a key role in managing and resolving complex accounts receivable issues. This position involves direct customer contact to collect outstanding payments, investigate billing discrepancies, and ensure timely resolution of disputes. You'll work independently, applying your experience and judgment to navigate challenging situations, while also mentoring junior team members. With a focus on reducing delinquency and maintaining strong customer relationships, this role is ideal for someone with 57 years of collections or credit experience who thrives in a fast-paced, collaborative environment.

Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency.

Major tasks, responsibilities, and key accountabilities include :

• Performs a wide variety of collection functions for larger or more complex accounts.
• Ensures compliance with established guidelines, reviews and monitors credit sources, credit files, customer applications and delinquent accounts.
• Receives payment and posts amount to customer's account.
• Compiles and maintains basic credit information.
• Maintains records on credit risks, delinquent accounts and incomplete files.
• Ensures timely follow-up of open disputes is completed in accordance with service level.
• Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.

Nature and scope include :

Work environment includes :

Education and experience may include :

Our Goals for Diversity, Equity, and Inclusion :

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity :

HD Supply is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.