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Director, Chief of Staff - Bank Tech Workforce Strategy
Director, Chief of Staff - Bank Tech Workforce StrategyCapital One • Philadelphia, PA, US
Director, Chief of Staff - Bank Tech Workforce Strategy

Director, Chief of Staff - Bank Tech Workforce Strategy

Capital One • Philadelphia, PA, US
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Director, Chief Of Staff - Bank Tech Workforce Strategy

The Director, Chief Of Staff - Bank Tech Workforce Strategy is a critical strategic leadership role within the Bank Tech Operations team. Reporting to the Senior Director of Bank Tech Operations, this leader will be accountable for defining and driving the Bank Tech workforce strategy across an organization of 3,000+, and directly managing the labor team responsible for its execution. This role is essential to ensuring Bank Tech operates efficiently and becomes future-ready.

Key Responsibilities

Strategic Planning & Organizational Design

  • Develop and own the Bank Tech destination-backed workforce plans and frameworks, translating enterprise goals and strategic imperatives into a long-term workforce strategy, roadmap, and annual targets.
  • Lead the annual target setting and tracking process for key workforce and organizational design metrics creating accountability and transparency for the Bank Tech Leadership team.
  • Define and drive organizational design objectives that align talent and organizational needs in a well-managed way.
  • Partner with Tower Leaders and Chiefs of Staff (CoS) to ensure domain and tower plans roll up into the overall Bank Tech destination plan.

Labor Management & Execution Oversight

  • Directly lead and manage the Labor Execution Team, ensuring their operating model, routines, and priorities are fully aligned with the broader Bank Tech Workforce Strategy.
  • Own accountability for labor execution, overseeing all aspects of hiring, contractor management, and workforce system utilization to ensure the function meets annual workforce targets.
  • Serve as the key leader for cross-functional alignment with Finance, HR Business Partners, and Chiefs of Staff to ensure early engagement, shared assumptions, aligned budgets, and consistent operating models.
  • Define the overall strategy for how Bank Tech leverages workforce systems to support planning and execution, and partner with enterprise owners to influence system capabilities and advocate for Bank Tech needs.
  • Establish mechanisms for tracking progress, escalating risks, and addressing deviations from the agreed-upon strategy.

    • Reporting & Insights

  • Own leadership-level views and reporting (e.g., Workforce Scorecard) that enable management to guide destination design and make informed decisions.
  • Ensure data and reporting connect back to strategic priorities and destination-backed plans.
  • Partner with the Analytics team to ensure workforce reporting, dashboards, and analytics are intuitive, timely, and actionable.

    • The Successful Candidate Will :

  • Strategic Thinker with Strong Business Acumen : Demonstrated ability to translate complex enterprise and organizational goals into a clear, actionable, and financially viable workforce strategy.
  • Operational Execution Leader : Proven ability to lead an operational team, drive daily execution, and ensure rigor and accuracy in meeting labor targets.
  • Excellent Communication and Presentation Skills : Proven ability to communicate strategy, status, and risks to executive audiences (CTO, VP+) to manage, inform, and influence outcomes.
  • Proven Ability to Build Trusted, Effective Relationships : Strong track record of partnership and alignment across senior leadership and cross functional partners.
  • Highly-Motivated, Accountable, Self-Starter : Ability to work autonomously, independently take initiative, and persevere through complex, cross-functional issues to achieve results.
  • Data-Driven : Deep understanding of workforce analytics, metrics, and systems to inform strategic decisions and track organizational health.

    • Basic Qualifications :

  • Bachelor's Degree or Military experience
  • At least 7 years of experience in Project Management, Operations, Process Management.
  • At least 5 years of experience building, influencing, and executing organizational or technology strategy.
  • At least 5 years of people management experience.

    • Preferred Qualifications :

  • 3+ years of experience driving organizational change and operational excellence in technology.
  • 3+ years of experience writing executive-level communications and presentations.
  • 8+ years of experience in Project Management, Operations, or Process Management.
  • 8+ years of experience building and influencing strategy.
  • Experience in Strategic Workforce Planning, Organizational Design, or Labor Management in a large, complex technology organization.
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