Talent.com
Director, Chief of Staff - Bank Tech Workforce Strategy
Director, Chief of Staff - Bank Tech Workforce StrategyCapital One • Philadelphia, PA, US
Director, Chief of Staff - Bank Tech Workforce Strategy

Director, Chief of Staff - Bank Tech Workforce Strategy

Capital One • Philadelphia, PA, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Director, Chief Of Staff - Bank Tech Workforce Strategy

The Director, Chief Of Staff - Bank Tech Workforce Strategy is a critical strategic leadership role within the Bank Tech Operations team. Reporting to the Senior Director of Bank Tech Operations, this leader will be accountable for defining and driving the Bank Tech workforce strategy across an organization of 3,000+, and directly managing the labor team responsible for its execution. This role is essential to ensuring Bank Tech operates efficiently and becomes future-ready.

Key Responsibilities

Strategic Planning & Organizational Design

  • Develop and own the Bank Tech destination-backed workforce plans and frameworks, translating enterprise goals and strategic imperatives into a long-term workforce strategy, roadmap, and annual targets.
  • Lead the annual target setting and tracking process for key workforce and organizational design metrics creating accountability and transparency for the Bank Tech Leadership team.
  • Define and drive organizational design objectives that align talent and organizational needs in a well-managed way.
  • Partner with Tower Leaders and Chiefs of Staff (CoS) to ensure domain and tower plans roll up into the overall Bank Tech destination plan.

Labor Management & Execution Oversight

  • Directly lead and manage the Labor Execution Team, ensuring their operating model, routines, and priorities are fully aligned with the broader Bank Tech Workforce Strategy.
  • Own accountability for labor execution, overseeing all aspects of hiring, contractor management, and workforce system utilization to ensure the function meets annual workforce targets.
  • Serve as the key leader for cross-functional alignment with Finance, HR Business Partners, and Chiefs of Staff to ensure early engagement, shared assumptions, aligned budgets, and consistent operating models.
  • Define the overall strategy for how Bank Tech leverages workforce systems to support planning and execution, and partner with enterprise owners to influence system capabilities and advocate for Bank Tech needs.
  • Establish mechanisms for tracking progress, escalating risks, and addressing deviations from the agreed-upon strategy.

    • Reporting & Insights

  • Own leadership-level views and reporting (e.g., Workforce Scorecard) that enable management to guide destination design and make informed decisions.
  • Ensure data and reporting connect back to strategic priorities and destination-backed plans.
  • Partner with the Analytics team to ensure workforce reporting, dashboards, and analytics are intuitive, timely, and actionable.

    • The Successful Candidate Will :

  • Strategic Thinker with Strong Business Acumen : Demonstrated ability to translate complex enterprise and organizational goals into a clear, actionable, and financially viable workforce strategy.
  • Operational Execution Leader : Proven ability to lead an operational team, drive daily execution, and ensure rigor and accuracy in meeting labor targets.
  • Excellent Communication and Presentation Skills : Proven ability to communicate strategy, status, and risks to executive audiences (CTO, VP+) to manage, inform, and influence outcomes.
  • Proven Ability to Build Trusted, Effective Relationships : Strong track record of partnership and alignment across senior leadership and cross functional partners.
  • Highly-Motivated, Accountable, Self-Starter : Ability to work autonomously, independently take initiative, and persevere through complex, cross-functional issues to achieve results.
  • Data-Driven : Deep understanding of workforce analytics, metrics, and systems to inform strategic decisions and track organizational health.

    • Basic Qualifications :

  • Bachelor's Degree or Military experience
  • At least 7 years of experience in Project Management, Operations, Process Management.
  • At least 5 years of experience building, influencing, and executing organizational or technology strategy.
  • At least 5 years of people management experience.

    • Preferred Qualifications :

  • 3+ years of experience driving organizational change and operational excellence in technology.
  • 3+ years of experience writing executive-level communications and presentations.
  • 8+ years of experience in Project Management, Operations, or Process Management.
  • 8+ years of experience building and influencing strategy.
  • Experience in Strategic Workforce Planning, Organizational Design, or Labor Management in a large, complex technology organization.
    • [job_alerts.create_a_job]

    Chief Of Staff • Philadelphia, PA, US

    [internal_linking.related_jobs]
    Hybrid Director, Product Strategy

    Hybrid Director, Product Strategy

    EDI Specialists, Inc. • Philadelphia, PA, US
    [job_card.full_time]
    On-site a minimum of 4x a month in office (likely around 4-8x per month) in Philadelphia, Northern NJ, or NYC The Director, Product Strategy is a leader in the development and management of leading...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Director of Engagement & Omnichannel Strategy

    Senior Director of Engagement & Omnichannel Strategy

    imre • Philadelphia, PA, US
    [job_card.temporary]
    Senior Director of Engagement & Omnichannel Strategy.Imre is an independent, award-winning, brand-engagement creative agency that helps consumer and healthcare brands connect authentically with peo...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    FCM - Director of Enterprise Sales - Philadelphia, PA

    FCM - Director of Enterprise Sales - Philadelphia, PA

    Flight Centre Travel Group • Philadelphia, PA, United States
    [job_card.full_time] +1
    FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world's top five travel manageme...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sr. Associate Director, Employer Engagement, Wharton MBA Career Management

    Sr. Associate Director, Employer Engagement, Wharton MBA Career Management

    Wharton School • Philadelphia, PA, US
    [job_card.full_time]
    Associate Director, Employer Engagement, Wharton MBA Career Management.The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, researc...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Anthropologie Senior Director, Enterprise Insights & Analytics

    Anthropologie Senior Director, Enterprise Insights & Analytics

    Urban Outfitters • Philadelphia, PA, US
    [job_card.full_time]
    Director, Enterprise Insights & Analytics.Anthropologie is seeking a strategic leader who transforms data, behavior, and cultural signals into growth strategies. This role shapes how Anthropologie g...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Workday Product Director (Financials) (Philadelphia)

    Workday Product Director (Financials) (Philadelphia)

    Infojini Inc • Philadelphia, PA, US
    [job_card.part_time] +1
    Rate during contract on c2C - Up to $85 / Hr.Rate during contract on W2 - Up to $78 / Hr.Salary after conversion : $130,000 to $150,00 with benefits (Budget provided by client - non negotiable).This lea...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Power & Utilities Portfolio Manager - VP

    Power & Utilities Portfolio Manager - VP

    Associated Bank - Corp • Philadelphia, PA, United States
    [job_card.full_time]
    At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your gr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Project Manager, Payroll & Stock

    Project Manager, Payroll & Stock

    Circle • Philadelphia, PA, US
    [job_card.full_time]
    Project Manager, Payroll & Stock.Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data globally, nearl...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Workforce Management (UKG Dimensions, Kronos, ADP) Senior Manager

    Workforce Management (UKG Dimensions, Kronos, ADP) Senior Manager

    Philadelphia Staffing • Philadelphia, PA, US
    [job_card.full_time]
    HR Transformation And Optimization.In HR transformation and technology at PwC, you will focus on providing consulting services related to the overall effectiveness and efficiency of the HR function...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Premier Client Banker - PNC Wealth Management

    Premier Client Banker - PNC Wealth Management

    PNC • Doylestown, PA, US
    [job_card.full_time] +1
    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.We are all united in delivering the best experience for our customers.We work together each day ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Consultant / Manager Enterprise Performance Management (Pigment Focus)North America

    Senior Consultant / Manager Enterprise Performance Management (Pigment Focus)North America

    Alpha Alternatives • Philadelphia, PA, US
    [job_card.full_time]
    Senior Consultant / Manager Enterprise Performance Management (Pigment Focus).Senior Consultant or Manager Enterprise Performance Management (Pigment Focus) Location : United States or Canada.Alpha ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Engineering, Cyberbank CoreUnited States

    Director of Engineering, Cyberbank CoreUnited States

    Galileo Financial Technologies • Philadelphia, PA, US
    [job_card.full_time]
    Director Of Engineering, Cyberbank Core.We are seeking an experienced Director of Engineering to lead the technical strategy, development and execution of our next generation bank core, Cyberbank C...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Manager, Technology Implementation (Workfront)

    Senior Manager, Technology Implementation (Workfront)

    BetMGM • Philadelphia, PA, United States
    [job_card.full_time]
    We are revolutionizing sports betting and online gaming in the United States.We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group.You know our name t...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    AVP, Digital Portfolio Management, Small Business

    AVP, Digital Portfolio Management, Small Business

    Chubb • Philadelphia, PA, United States
    [job_card.full_time]
    This role can sit anywhere in the United States, while local to one of our Chubb branch locations.As an integral member of the Small Business Portfolio Management Domain, the AVP, Portfolio Managem...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director - Transformation / Digital Engagement

    Director - Transformation / Digital Engagement

    Holman Automotive Group • Mount Laurel, NJ, US
    [job_card.full_time] +1
    Transformation / Digital Engagement Director.Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continu...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Workday Product Director

    Workday Product Director

    A2Zxperts • Philadelphia, PA, Pennsylvania, USA
    [job_card.full_time]
    Our client is looking for a Director of Workday Financial Systems Location : Philadelphia, PA Type : Contra...[show_more]
    [last_updated.last_updated_variable_days]
    Director, Digital Capability Lead

    Director, Digital Capability Lead

    J&J Family of Companies • Horsham, PA, US
    [job_card.full_time]
    Director, Digital Capability Lead.We are searching for the best talent for a Director, Digital Capability Lead! This hybrid position will be located in Titusville, New Jersey (USA).Alternate hybrid...[show_more]
    [last_updated.last_updated_30] • [promoted]
    CCB Regional President I

    CCB Regional President I

    Truist • Philadelphia, PA, US
    [job_card.full_time]
    Responsible for the overall performance of the region, including the achievement of expected levels of client service quality, balance sheet quality, profitability and growth, and risk management.T...[show_more]
    [last_updated.last_updated_30] • [promoted]