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Product Management Director, Common Services AI
Product Management Director, Common Services AISalesforce, Inc. • San Francisco, CA, United States
Product Management Director, Common Services AI

Product Management Director, Common Services AI

Salesforce, Inc. • San Francisco, CA, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
  • Partner closely with Apps & Industries product teams, engineering, design (UI / UX), data science, sales, and other key business units to deliver tailored, integrated AI solutions that meet diverse business needs.
  • Effectively communicate AI strategy, project status, and outcomes to executive leadership and other stakeholders.
  • Engage with internal customers and early adopter customers to gather insights, validate solutions, and identify new opportunities for scaling AI solutions.
  • Represent Salesforce as an AI thought leader in customer interactions, at industry events, and across the broader tech ecosystem.
  • Internally, work with a multi-disciplinary team of AI / ML engineers, data scientists, and product managers.- Experience :
  • 8+ years of experience in Artificial Intelligence, Machine Learning, or Data Science.
  • Proven experience leading and scaling high-performing AI / ML teams.
  • Demonstrated success in delivering complex, large-scale AI projects from conception to production, with a proven track record of taking products from inception to launch and driving AI innovation.
  • Experience managing multiple product streams and initiatives concurrently.
  • Strong understanding of the AI / ML development lifecycle, including model building, deployment, optimization, data curation, validation, and ongoing monitoring.
  • Proven experience bringing AI capabilities to production and a deep understanding of the AI ecosystem.- Technical Skills :
  • Deep knowledge of modern AI / ML techniques, including strong understanding of generative and predictive AI, Natural Language Processing (NLP), and advanced analytics.
  • Familiarity with cloud platforms (e.g., AWS, GCP, Azure) and MLOps tools and frameworks.
  • Understanding of data architecture, data pipelines, and big data technologies.
  • Experience with agile development methodologies.- Collaboration & Communication Skills :
  • Exceptional coaching, and team-building skills.
  • Excellent strategic thinking and problem-solving abilities.
  • Excellent communication and presentation skills, with experience working with executive leadership, external partners, and customers.
  • Proven ability to influence and collaborate effectively across organizational boundaries and build strong relationships.- Education :
  • Graduate or Master's in Computer Science, Artificial Intelligence, Machine Learning, Statistics, or a related technical field.
  • Experience in enterprise SaaS environments.
  • Familiarity with enterprise-grade CRM, data cloud, and business intelligence platforms.
  • Experience with specific AI applications in customer relationship management (CRM), customer experience (CX), sales, service, or industry-specific solutions (e.g., Financial Services, Health Cloud).
  • Strong knowledge of industry best practices in Generative AI and a passion for staying on top of the latest advancements.
  • Published research or contributions to the AI / ML community.
  • Opportunity to lead and shape the AI strategy at a market-leading company.
  • A dynamic, innovative, and collaborative work environment.
  • Competitive salary, bonus, and equity package.
  • Comprehensive benefits.
  • Opportunities for professional growth and development.When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
  • be your best
  • , and our AI agents accelerate your impact so you can
  • do your best
  • . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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