Online Sales Specialist

PulteGroup Job Opportunity

Build a career that builds your future with PulteGroup! We believe in building more than just homeswe believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you've come to the right place. As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We're driven by the bold purpose of building incredible places for people to live their dreams. For over 70 years, we've been building more than homeswe've been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.

Primary Responsibilities

• Consumer and Realtor Experience
• Respond to all email, phone, and text leads with a sense of expediency while remaining customer focused and personable.
• Provide information and marketing material to leads, along with other important selling points of each community.
• Qualify each lead based on stated needs and determine best community and/or floor plan fit via strong understanding of all current and future communities.
• Provide consistent follow-up to online lead with the goal setting an appointment with the Onsite Sales Counselors, including outbound calling and prospecting.
• Maintain relationships with realtor partners through monthly follow up.
• Leveraging Technical Platforms
• Utilize multiple lead management software systems daily including: Call Tracking Metrics Phone Routing System Lasso OSS specific CRM Podium Texting Platform BombBomb Video Messaging Platform Microsoft Dynamics/D365 Company CRM
• Utilize and update internal OSSCR tool (Online Sales Specialist Community Resource) with relevant community details.
• Reporting Metrics
• Track and report relevant lead activity as it relates to appointments, sales and closings.
• Provide additional communication to leadership as the voice of the customer for trends, requests, and response to marketing.

Scope (Decision Making, Size of Organization, Budgetary etc.)

• Decision Impact: Individual
• Department Responsibility: None
• Budgetary Responsibility: No
• Direct Reports: No
• Indirect Reports: No

Required Education (Degrees, Licenses, Certifications, etc.)

• Minimum High School Diploma or equivalent.
• Minimum Bachelors Degree in Marketing, Business or related field preferred.
• Real Estate License as required by local/state requirements.

Required Experience (Work Related, Tools/Equipment, Software, etc.)

• Related Functional Experience: Minimum 2 years professional experience in a Sales or Marketing role.
• Proven email and phone communication skills.
• Sales contact / lead management database experience.
• Experience in new home construction industry is a plus.

Preferred Attributes

• Strong organizational and planning skills.
• Maintain focus while working in an unstructured environment with nominal supervision.
• Ability to multi-task and pivot as needed.
• Effective time management skills.
• Must be able to learn and follow a proven sales process.
• Ability to work cross functionally across departments to provide answers to customer inquiries.