EPIC Analyst 2

Job Title : EPIC Analyst 2

Salary :   TBD

Client :   San Ysidro Health

Duration : FT - Direct Hire

Position Summary :

The Epic Analyst II will report to the Epic Leadership team, their primary role is to have

a complete working knowledge of their assigned EPIC application, to include an

understanding of the assigned department workflows for the associated EPIC build,

upgrade, and release process. They will work independently in managing application

related service tickets, documenting findings, and communicating status with the end-

users. The Epic Analyst II will support problem resolution, enhancement requests, and

project tasks by building system components, testing, documenting workflows and

related information and maintenance. The Epic Analyst II will follow the software

development lifecycle to manage development, testing and deployment of changes as

well as internal governance processes. They will be proactive in the investigation and

application of best practices and have a good understanding of regulatory requirements

related to the healthcare industry.

Essential Functions of the Job :

1. Collaborates with departments, operational leaders, physicians, and clinical staff

to design analyses that identify opportunities for improvements in care, evaluates

adherence to clinical best practice, and measures outcomes; provides innovative

solutions utilizing best practices, use of standards and develops design to create

and maintain system solutions.

2. Identifies, analyzes, and recommends improvements and enhancements to

operational processes, system automation, and information flows to ensure

greater integration of functions within the organization with a focus on clinical

workflow.

3. Designs, performs, and documents data analysis in support of clinical

improvement; utilizing quality improvement principles, develops and evaluates

• quality and regulatory reports in support of clinical excellence and compliance;

monitors systems impact on user and departmental workflows, and incorporates

results into systems enhancements.

4. Serves as a clinical resource and subject matter expert; maintains knowledge of

combines knowledge, skills, and experience with technical knowledge to create

systems that improve the quality of patient care.

5. Implements testing requirements and processes including scripts, records test

results, facilitates end user testing, hardware testing, and maintains test

environments; makes recommendations.

6. Provides testing for new modules and system upgrades; installs or upgrades

software applications; and troubleshoots software and application related

problems; participates in the evaluation of new module releases and provides

complex analysis and evaluation of systems effectiveness in providing clinical

pathways of documentation.

7. Follows quality assurance standards, systems development, and delivery

methodologies, change management and release management processes to

communicate system changes.

8. Participates in project planning meetings to collaborate with project stakeholders

and works with the EPMO team as required.

9. Reviews changes and upcoming developments in software applications and

actively seeks out way to improve processes or workflows.

10. Manages application requests using the internal ticketing system, updates

statuses and documents resolutions as required by internal processes and

policies.

11. Prepares test data, creates test scripts, and works with project team and end-

users to perform testing of upgrades, changes, and new implementations.

12. Maintains current EHR knowledge and other clinical and business systems.

13. Provides feedback to the team regarding software application improvements

and / or innovations.

14. Exemplifies and promotes the department's four key success factors : Positivity,

Ownership, Efficiency and Transparency, when working with both internal and

external customers

Additional Duties and Responsibilities :

1. Will be required to follow IT Change Control processes, create support

documentation following standard protocols and have working knowledge of

HIPAA and other IT security and privacy best practices.

2. Adheres to all applicable SYHealth policies, procedures, protocols, and best

practices.

3. Demonstrates effective verbal and written communication skills in collaboration

with teams to achieve quality, excellence, harmony and problem-solving to obtain

stated goals and objectives.

4. Demonstrates active listening skills, respect and a positive "Can Do" attitude.

through participation

5. Enhances professional growth and development in

educational programs, reading literature to keep up-to-date related to healthcare

laws and Leadership, attending in-service trainings and workshops to improve

upon knowledge and skillset.

6. Attends meetings, as required, and participates on committees, as directed.

7. Demonstrates professional behavior standard etiquette, courtesy, mutual

respect, confidentiality and treats every patient and employee with dignity in

every interaction.

8. Exhibits a high level of integrity, ethics, transparency, leadership style and trust.

9. Promotes and fosters respect for patient privacy by maintaining confidentiality on

all patient EHR data and abides by both the HIPAA Privacy and Security rules.

10. Exhibits excellent presentation skills, confidently speaks up, the

appropriate chain of command and demonstrates effective verbal and written

communication skills.

11. Maintains a clean, safe and organized work area at all times.

12. Performs any other job-related duties as needed, assigned, or requested.

Job Requirements :

Education Required (Minimum level of education) :

High School diploma or equivalent required

BA / BS degree preferred.

Certifications / Licenses Required :

Epic Certified Epic Ambulatory

Epic Certified Order Transmittal – preferred

Epic Certified EpicCare Link – preferred

Experience Required (Minimum level of experience) :

Minimum of 2 years of application support experience as a business analyst, systems

analyst, systems technical trainer, or applications support analyst.

2-5 years working with the EHR application, experience with similar applications may be

considered.

Verbal and Written Skills Required to perform the Job :

Strong written and verbal communication skills

Strong facilitation and presentation skills

Think abstractly beyond basic data requirement

Communicate in a clear and concise manner, verbally and in writing

Communicate effectively and partner with senior level staff to determine business goals

and objectives, and ways to partner in order to achieve those objectives.

Technical Knowledge and Skills Required to Perform the Job :

Exercise strong planning, organizing, and communication skills

Work independently and as a team

Work on multiple projects concurrently and meet deadlines

Work outside normal business hours as necessary to support production-sensitive

projects

Equipment Used :

General office equipment to include computers, phones, copy machines, fax machines,

Microsoft Office (Word, Excel, and Outlook), etc.

Working Conditions and Physical Requirements :

Flexibility in schedule to meet project deadlines.

Sitting for extended periods of time.

Sufficient dexterity to effectively operate a computer keyboard and other related

peripherals

Universal Requirements

Pre employment requirements include I-9, physical, positive background and reference check

results, complete application, new hire orientation, pre employment PPDs. Compliance with all

mandated vaccinations and all boosters is a term and condition of employment.