Case Manager

Documentation:

• Responsible for accurately recording all client interactions and content updates within Illumination Health + Home’s Electronic Medical Record (EMR), in accordance with organizational standards and contractual obligations. Responsibilities include:

• Progressively documenting all aspects of the client’s care plan, including achieved goals and upcoming objectives

• Recording engagement levels, such as the frequency and duration of client encounters

• Documenting evaluative client case details that inform decisions regarding referrals to alternative resources

• Recording obtained client documentation, including vitals, insurance cards, SSI award letters, and other relevant records

• Noting client disengagement and reintegration activities

• Maintaining awareness of services offered by other providers in the network

• Upholding strict confidentiality in compliance with agency policies

• Managing client information, scheduling, files, and documentation materials

• Tracking attendance at medical appointments and patient navigation sessions, and initiating outreach or follow-up procedures for missed appointments as necessary

Mission Support:

• Uphold and exemplify Illumination Health + Home’s mission and core values through respectful and harmonious interactions with colleagues and management.

• Demonstrate the ability to quickly learn new skills and procedures, approaching changes with a positive and adaptable attitude.

• Contribute positively to the organization by being a dependable team member and showing respect to clients and all workplace stakeholders.

• Act with integrity, transparency, accountability, respect, and responsibility in all professional activities. Consistently display enthusiasm and dedication in representing Illumination Health + Home.

• Maintain openness, honesty, and accountability in interactions with colleagues, volunteers, donors, and others associated with the organization.

• Always protect the confidentiality of sensitive work-related information and materials.

• Take personal responsibility and ownership for the performance of assigned duties.

• Provide support to volunteers as needed, including supervision responsibilities when applicable.

Preferred Experience/Minimum Qualifications

Required:

• Bachelor’s degree in social services, Healthcare, or related field; or equivalent combination of training and experience.

• Experience in homeless services, case management, and mental health support

• Possessing a valid California driver's license required to operate the company's vehicle for travel to multiple locations on occasions with clients

• Must be familiar with VI-SPDAT if applicable

• Knowledge of resources available in corresponding counties

Preferred:

• Bilingual in English and Spanish.

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Calendar, etc.)

• At least 1 year of experience working with at risk/unhoused individuals

• Experience in non-profit housing and/or housing for people with disabilities and chronic health conditions.

Benefits:

• Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan
• Dental and Vision Insurance
• Life, AD&D and LTD Insurance funded 100% by Illumination Health + Home
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
• 10 days vacation PTO/year
• 6 days of sick pay/year
• Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans