Customer Service Representative- Wagoner County

Job Title:

• County Secretary/Customer Service Representative (CSR) Reports To: Wagoner County Board of Directors and Supervising Agent FLSA Status: Non-Exempt; Full-Time Location: Wagoner County, Coweta, Oklahoma Salary Range: $12-$13/hr Summary Provide clerical work and minor administrative and business detail. Essential Duties and Responsibilities include, but not limited to: Assist with answering phones, forwarding calls, and sending reminders as necessary. Reads and routes incoming correspondence such as mail, fax, etc. Greets visitors and conducts to appropriate area or person. Act as liaison for Wagoner County and in all outside relations with various entities such as insureds, members, and the general public. Prioritizes county Farm Bureau federation tasks and responsibilities. Makes copies of correspondence or other printed materials. Prepares outgoing mail and correspondence, including e-mail and faxes. Organizes and maintains file system and files correspondence and other records. Orders and maintains supplies and arranges for equipment maintenance. Works to increase county Farm Bureau membership and assists with seeking new insurance business. Process payments for insurance policies.
• Receive & receipt payments for memberships.
• Follow up with reminders on overdue membership.
• Produce and forward insurance documents such as verification cards, declarations pages, & certificates of insurance.
• Work with agent to provide insurance quotes and accept insurance applications. Interprets policies and explains insurance coverages & procedures. Constantly promote Farm Bureau membership.

Additional duties, as assigned by County. Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information. Business Acumen - Understands business implications of decisions. Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment. Ethics - Works with integrity and ethically; Upholds organizational values. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time. Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality. Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Must have valid Property and Casualty CSR License or obtainment of Property and Casualty CSR License within six months upon employment. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

• Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have general knowledge of computers and computer systems including hardware and software. Other Skills and Abilities Must have knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment, at a level acquired through 1+ years related experience. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear.
• The employee is frequently required to stand; walk and use hands to finger, handle, or feel.
• The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Powered by JazzHR