General Sales & Service Tech

Job Description

Position Summary

Contribute to the growth of the organization across all lines of business through customer

engagement, expert product and service knowledge, follow-up, and follow through at the service

desk, on the sales floor, and at the register. Duties & Responsibilities

• First point of contact for customers on the phone and in the store. Responsible for engaging

customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.

Works with the management team to react to customer service issues, customer complaints, and / or business opportunities.

services are performed per standard operating procedure directives.

Knowledge, Skills, and Abilities

Physical Demands / Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics

described here are representative of those an employee encounters while performing the essential

functions of this job. Physical Demands

assistance.

kneeling, twisting.

equipment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.