Patient Access Supervisor

Patient Access Supervisor

PATIENT REGISTRATION

Full Time

85842BR

Job Summary

Involves the management and administration of patient pre-registration and registration, pre-admissions and admissions, transfers, insurance eligibility and authorization, financial counseling and patient flow / bed management. Services are provided in a variety of environments, such as the Emergency Department, hospital admissions, birth center, ambulatory care clinics, surgery centers, laboratory and radiology services. Functions are provided in concert with clinical and business departments across the organization, to ensure efficient patient flow and to maximize revenue collection. Works closely with patient financial services and case management department to maintain payer requirements and analyze denials.

Provides direction, sets priorities, and analyzes workflow for admitting department, according to established policies and management guidance. Recommends, develops, and implements new and revised procedures as needed.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $78,900 - $167,300 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit : https : / / ucnet.universityofcalifornia.edu / compensation-and-benefits / index.html

Required Qualifications

• Demonstrated supervisory, organizational, and customer service skills to effectively supervise and prioritize the activities of subordinate staff, and to manage the complex workflow and multiple priorities of admissions and registration.
• Strong knowledge of medical terminology, and technical and operational principles of hospital admissions, including concepts, best practices, protocols, quality improvement, technologies, confidentiality issues, HIPAA, and other applicable regulatory policies.
• Strong skills in quality customer service. Interpersonal skills to interact and collaborate effectively with all constituent groups, including patients and families, and clinical and administrative personnel across departments. Strong leadership skills to coach, monitor, and strengthen staff performance.
• Ability to provide thorough and accurate review of complex subordinate work and to oversee coordination of ongoing tasks and projects over extended periods of time. Strong knowledge of all relevant policies, protocols, regulations, and organizational objectives.
• Strong critical thinking skills, with the ability to quickly analyze complex problems, determine appropriate level of intervention, and develop and apply solutions.
• Strong written and verbal communications skills, with the ability to effectively motivate others and to convey complex information in a clear and concise manner.
• Strong computer skills in all relevant hardware, software, and information systems.
• Demonstrated ability to work effectively with all levels of management, as well as with clinical care providers, administrative and business personnel, and other stakeholders on issues related to patient admissions and registration.

Preferred Qualifications

N / A

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Health

Job Code and Payroll Title

004590 PAT ACCESS SVC SUPV 2

Job Category

Allied Health

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

St. Mary's

Work Style

Fully On-Site

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Mon - Fri