Customer Service Specialist

Boxabl is an innovative construction manufacturing company based in Las Vegas, NV. Our mission is to significantly lower the cost of home ownership for everyone by designing high-quality auxiliary dwelling units that meet the highest standards of quality, strength, and sustainability. At Boxabl, we value hard-working individuals who thrive in fast-paced, ever-changing environments. If you want to live a life with real purpose, work alongside a wildly talented group of professionals to make a real difference, join us as we work to solve the national housing crisis!

Job Summary

In the role of Customer Service Specialist, you are the voice of Boxabl-the first point of contact for our customers. Your mission is to provide friendly, knowledgeable, and solution-focused service that builds loyalty and keeps our clients informed and excited about our groundbreaking products.

Job Duties and Responsibilities

• Provide introductory and product info to new customers
• Respond to customer calls, emails, and inquiries promptly
• Ensure ongoing satisfaction by following up after purchases
• Troubleshoot product-related concerns
• Handle inbound leads via text, email, or phone call
• Qualify leads to send to our internal and external sales team
• Escalate complex issues when needed
• Collaborate with the customer service team on communication strategies
• Assist with other tasks as assigned

Experience and Education

• Excellent interpersonal and communication abilities
• Analytical and problem-solving skills
• Ability to multitask and manage a high volume of interactions
• Strong time management and organizational habits
• Positive attitude with patience and professionalism
• Team-oriented with a collaborative mindset

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in an open office environment that allows for collaboration inside and outside of your department.
• You must be able to operate standard office equipment (desktop, laptop, printer, scanner, etc.).
• Must be able to walk short distances and within the factory occasionally to perform job duties when necessary.
• You may be stationary at a laptop or desktop computer for most of your day creating and compiling, preparing, and analyzing data that may include extensive reading and/or research.
• May have to express or exchange ideas verbally to clients or the public and to convey detailed spoken instructions to other employees accurately, loudly, or quickly.

Equal Opportunity Statement for Employment: Boxabl provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. Boxabl expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status