Talent.com
Manager, Customer Service Hotline
Manager, Customer Service HotlineConnective Business Solution • Tallahassee, FL, US
Manager, Customer Service Hotline

Manager, Customer Service Hotline

Connective Business Solution • Tallahassee, FL, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters_job_card.quick_apply]
[job_card.job_description]

General Characteristics Directs the Customer Service’s hotline and order processing services for an enterprise.

Responsible for business strategy and planning to ensure the organization has the appropriate resources, budget, tools and customer satisfaction metrics needed to provide the highest level of customer service.

Establishes quality standards and performance metrics for customer service’s hotline performance.

Manages the design and implementation of knowledge based systems, ensures appropriate resources are available to respond to customer inquiries/issues.

Develops and implements learning strategy to maintain knowledge and provide growth for representatives.

Resolves complex customer issues.

Education :

  • Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field.
  • Or equivalent work experience.

Experience :

  • A minimum of 7 years of related IT and business work experience in customer support and service functions.
  • Experience with managing teams and projects in multiple technological and business environments.

Breadth :

  • Middle level management.
  • Works under general direction of senior level management.
  • Typically manages and mentors supervisors, project leads and/or technical staff.
  • Works on multiple, complex issues/projects as a technical leader and a subject matter expert.
  • Frequently reports to a Chief Information Officer, IT Chief Operating Officer, E-Business Executive or Departmental IT Executive. *Please note that this application is part of our candidate pool for future staffing needs under our contract with the State of Florida.
  • Positions may not be available immediately, and job locations, assignments, and start dates may vary depending on agency requirements.
  • By applying, you will be considered for current and upcoming opportunities, and we will reach out if a role that matches your skills and qualifications becomes available.* Powered by JazzHR

[job_alerts.create_a_job]

Manager, Customer Service Hotline • Tallahassee, FL, US

[internal_linking.similar_jobs]

Customer Service Representative, Full or Part Time

Circle K Stores, Inc.Tallahassee, FL, United States
[job_card.part_time]

Store 2723907: 9160 Woodville Hwy, Tallahassee, Florida 32305 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Re...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Service Team (P1-1349651-0)

Panda ExpressTallahassee, FL, United States
[job_card.full_time]

Join us as a Service Team Associate We're looking for friendly team players to create a warm environment for our guests and provide great service for our guests.Thrive in a safe and supportive work...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Customer Service Rep (08624) - 5023 Crawfordville Rd

Domino's PizzaTallahassee, FL, United States
[job_card.full_time]

Company Description Job Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills.Custome...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Remote Customer Service Representative

VortexWorksTallahassee, FL, United States
[filters.remote]
[job_card.full_time]

VortexWorks provides customer-experience and support solutions for nationally recognized brands across multiple industries.We connect motivated professionals with flexible, remote opportunities whe...[internal_linking.show_more]

 • [job_card.promoted]

Customer Services Aide

City of Tallahassee (FL)Tallahassee, FL, United States
[job_card.full_time]

About Us Tallahassee, a diverse community of nearly 200,000 residents, is the state capital and home to Florida A&M University, Florida State University, and Tallahassee State College.It is known f...[internal_linking.show_more]

 • [job_card.promoted]

Line Service Professional

Million AirTallahassee, FL, United States
[job_card.full_time]

Do you enjoy working outdoors in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in ...[internal_linking.show_more]

 • [job_card.promoted]

Customer Service/Sales

Home DepotTallahassee, FL, United States
[job_card.full_time]

Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.These associates le...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Customer Service Rep(05130) - 3507 North Monroe St #A

Domino's PizzaTallahassee, FL, United States
[job_card.full_time]

Company Description Job Description Reliable transportation Extremely Punctual Positive Attitude High Energy Integrity and Honesty Open-minded and willing to learn Ambitious Hard working Flexibilit...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Customer Service Hotline Representative

Connective Business SolutionTallahassee, FL, United States
[job_card.full_time]

Responsible for responding to inquiries and providing information to customers calling into a service hotline.Records all customer contact information in a call log.Evaluates situation, determines ...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Dining Facilities Manager

InsideHigherEdTallahassee, Florida, United States
[job_card.full_time]

Join Our Team at Tallahassee State College.Dining Facilities Manager Opportunity.Tallahassee State College (TSC), recently recognized as one of the.Most Promising Places to Work in Community Colleg...[internal_linking.show_more]

 • [job_card.promoted]

Customer Service - Return Agent - Tallahassee Airport

Enterprise Rent-A-CarTallahassee, FL, United States
[job_card.full_time]

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.Enterprise Mobility is ...[internal_linking.show_more]

 • [job_card.promoted]

Alterations Customer Service Representative

David's Bridal, LLC.Tallahassee, FL, United States
[job_card.part_time]

David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style-or the care...[internal_linking.show_more]

 • [job_card.promoted]

Lead Customer Service Representative

Circle K Stores, Inc.Crawfordville, FL, United States
[job_card.full_time]

Store 2723908: 979 Woodville Hwy, Crawfordville, Florida 32327 Shift Availability Flexible Availability Job Type Lead Customer Service Representative We want you to join our team as a Customer Serv...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Customer Service Specialist

Sherwin-WilliamsTallahassee, FL, United States
[job_card.full_time]

This FULL-TIME position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questio...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Service Team (P1-1350433-0)

Panda ExpressTallahassee, FL, United States
[job_card.full_time]

Join us as a Service Team Associate We're looking for friendly team players to create a warm environment for our guests and provide great service for our guests.Thrive in a safe and supportive work...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

OPS Customer Service Representative

InsideHigherEdTallahassee, Florida, United States
[job_card.part_time]

Join Our Team at Tallahassee State College.OPS Customer Service Representative Opportunity.Tallahassee State College is excited to announce a.Customer Service Representative.Florida Public Safety I...[internal_linking.show_more]

 • [job_card.promoted]

Shift Manager

Taco BellCrawfordville, FL, United States
[job_card.full_time]

Shift Manager Crawfordville, FL About the Job: As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards.You'll take ch...[internal_linking.show_more]

 • [job_card.promoted]

Pro Customer Service/Sales

Home DepotTallahassee, FL, United States
[job_card.full_time]

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercia...[internal_linking.show_more]