Care Coordinator

Job Description

Job Description

Description : Job Function :

The Care Coordinator Lead position is vital to the organization’s front office, as it is the first point of contact for clients. Together with case managers / counselors, the Care Coordinator Lead will inspire a caring culture with exceptional service. In addition, the Care Coordinator Lead supports organizational programs by following established practices and procedures to deliver consistent standards of remarkable customer service and operational excellence.

An understanding of and commitment to Catholic Charities Diocese of Lubbock's overall mission and services will play a very important role in the Care Coordinator Lead's ability to secure support for the organization.

Job Responsibilities :

1. Responsible for all procedures relevant to the care coordinator position.

2. Trains and mentors Care Coordinators in the tasks and responsibilities of the position.

3. Engage cross-functionally to resolve operational issues and questions in accordance with organizational policies and procedures

4. Develop and maintain desk procedures to thoroughly document processes in relation to assigned departments and duties.

5. Provide referral information to clients for community resources if Catholic Charities does not provide the service.

6. Verifies transactions and processes comply with organizational and departmental policies and procedures.

7. Assist Directors, as necessary, to ensure completion of departmental duties to meet deadlines, policies, and procedures.

8. Maintain an efficient and safe inbound and outbound process and assure sufficient staffing for front office working hours

9. Perform other duties as requested.

Requirements :

Mandatory Qualifications / Certification :

• Excellent writing skills, effective verbal and interpersonal communication skills.
• Bilingual (English and Spanish) preferred.
• At least 1 year of relevant work experience.
• Computer experience a plus including knowledge of Word, Excel and other Microsoft programs.
• High attention to detail and a high degree of accuracy.
• Able to lift and move packages and set elements of 25-50 lbs
• Must be humble, teachable, and open-minded