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VP Player Development
VP Player DevelopmentResorts World Las Vegas • Las Vegas, Nevada, US
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VP Player Development

VP Player Development

Resorts World Las Vegas • Las Vegas, Nevada, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Summary Statement :

The Vice President, Resort Hosting is responsible for maintaining existing relationships and the development of new relationships with targeted gaming / non-gaming resort patrons through personal contact in order to generate incremental revenues. The ideal candidate for this position should already have a strong following of premium mass, as well as high-end gaming / non-gaming resort guests, while continuously showing the necessary ability to generate new business at these same levels.

Primary Job Duties :  – Includes but is not limited to :

  • Bring high net individuals who contribute to both gaming and non-gaming revenue.
  • Greet patrons upon arrival, departure and maintain contact with hosted patrons during their visit.
  • Possess knowledge of and have the capability to educate and assist resort patrons, on all gaming and non-gaming offerings throughout the resort.
  • Exhibit strong telemarketing experience / skills necessary to fill events and drive profitable resort revenue (gaming / non-gaming).
  • Effectively handle guest complaints and discrepancies in an efficient and courteous manner.
  • Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence.
  • Represent the property as a role model of customer service and professionalism.
  • Assist convention sales and hotel operations in registering and checking patrons in.
  • Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues.
  • Participate in brainstorming and planning sessions for Resort Relationship Marketing program.
  • Handle all aspects of guest visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check-out, etc.).
  • Safeguard the confidential nature of all departmental and company records.
  • Approve casino credit and accept responsibility to collect outstanding casino credit markers
  • Host on-site and off-site events, in Las Vegas and beyond (i.e. casino tournaments, Raiders & Golden Knights suite, Nascar, golf tournaments, etc.).
  • Use personal device / cellular phone for job related operational tasks, job duties, review of company documents, etc.
  • Perform other job-related duties as assigned.

Qualifications : Includes but is not limited to :

  • Fluent in English and Mandarin / Cantonese.
  • Ability to work varied shifts, including nights, weekends, and holidays.
  • Ability to effectively communicate in English.
  • Polished appearance and demeanor.
  • Excellent customer service skills.
  • Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

    • Preferred :

  • Strong existing following of mass premium and high-end patrons.
  • Resort Marketing or premium customer hosting experience.
  • Previous experience working in a large luxury resort setting.

    • Minimum Education and Experience :

  • At least 21 years of age.
  • High school diploma or equivalent.
  • Minimum five years of casino marketing experience in a large luxury property setting.

    • Certificates, Licenses, Regulations :

  • Proof of eligibility to work in the United States
  • Ability to obtain the following : Nevada Gaming Registration

    • Physical Demands :

    The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work is typically performed in a luxury property environment.
  • Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
  • Prolonged sitting / standing.
  • Bending and reaching.
  • Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs.
  • Eye / hand coordination.
  • Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

    • Primary Job Duties :  – Includes but is not limited to :

  • Bring high net individuals who contribute to both gaming and non-gaming revenue.
  • Greet patrons upon arrival, departure and maintain contact with hosted patrons during their visit.
  • Possess knowledge of and have the capability to educate and assist resort patrons, on all gaming and non-gaming offerings throughout the resort.
  • Exhibit strong telemarketing experience / skills necessary to fill events and drive profitable resort revenue (gaming / non-gaming).
  • Effectively handle guest complaints and discrepancies in an efficient and courteous manner.
  • Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence.
  • Represent the property as a role model of customer service and professionalism.
  • Assist convention sales and hotel operations in registering and checking patrons in.
  • Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues.
  • Participate in brainstorming and planning sessions for Resort Relationship Marketing program.
  • Handle all aspects of guest visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check-out, etc.).
  • Safeguard the confidential nature of all departmental and company records.
  • Approve casino credit and accept responsibility to collect outstanding casino credit markers
  • Host on-site and off-site events, in Las Vegas and beyond (i.e. casino tournaments, Raiders & Golden Knights suite, Nascar, golf tournaments, etc.).
  • Use personal device / cellular phone for job related operational tasks, job duties, review of company documents, etc.
  • Perform other job-related duties as assigned.

    • Qualifications : Includes but is not limited to :

  • Fluent in English and Mandarin / Cantonese.
  • Ability to work varied shifts, including nights, weekends, and holidays.
  • Ability to effectively communicate in English.
  • Polished appearance and demeanor.
  • Excellent customer service skills.
  • Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

    • Preferred :

  • Strong existing following of mass premium and high-end patrons.
  • Resort Marketing or premium customer hosting experience.
  • Previous experience working in a large luxury resort setting.

    • Minimum Education and Experience :

  • At least 21 years of age.
  • High school diploma or equivalent.
  • Minimum five years of casino marketing experience in a large luxury property setting.

    • Certificates, Licenses, Regulations :

  • Proof of eligibility to work in the United States
  • Ability to obtain the following : Nevada Gaming Registration
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