Armed Forces Assessment Intern (CHARLOTTE)

Why USAA?

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At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Opportunity

The Military Apprentice Appraiser completes a 6-9 month training class with structured learning targets that includes classroom, self-study, and OJT elements. The Apprentice Appraiser will receive routine evaluations focused on assessment of learning and development combined with the ability to demonstrate associated performance requirements. This program teaches the skills necessary to evaluate and analyze auto physical damage from photos combined with the facts of loss to develop an accurate estimate for repairs. Candidates who successfully complete this program will be evaluated for placement into an Auto Appraiser job.

What you'll do :

• With supervision, utilizes digital tools to evaluate and appraise low complexity (drivable, material loss, auto physical damage) auto claims in accordance with the terms and conditions of the contract, corporate guidelines, and state laws and regulations.
• Investigates claim damages.
• Demonstrates basic knowledge of P&C insurance industry products, services, contracts, and internal processes / systems / procedures to ensure compliance.
• Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.
• Maintains accurate and current claim file documentation throughout the claims process for low complexity claims.
• Explains coverage, assists policyholders with information on repairs and describes the settlement process, setting appropriate expectations. Issues settlement amounts for damages claimed.
• Supports workload surges and / or Catastrophe Operations as needed which may involve volunteering for extended hours.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have :

What sets you apart :

Military background highly preferred, specifically :

Army / National Guard : MOS 91 series (e.g., Wheeled Vehicle Mechanic, Tracked Vehicle Repairer), or other related mechanical jobs.

AND / OR

Strongly Preferred : Experience as a Criminal Investigation Division (CID) Special Agent (Army MOS 31D or Marine Corps 5821), Air Force Office of Special Investigations (OSI) Agent (Air Force Enlisted Code 7S), or in a Military Police (MP) investigative role (Army MOS 31B, Marine Corps 5811) or other investigative, troubleshooting jobs.

Physical Demand Requirements :

Compensation range : The salary range for this position is : $45,470 - $81,490 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. xklufbp All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.