Customer Support Manager

A company is looking for a Customer Support Manager to lead high-performing support teams and ensure outstanding customer experiences.

Key Responsibilities

Take ownership of customer satisfaction and manage issues to resolution

Monitor support metrics and manage high-priority escalations

Collaborate with cross-functional teams to enhance customer experience

Qualifications

5+ years of experience in technical support, with 2+ years in a leadership role

Experience in Security and SaaS or software product support environments

Understanding of support KPIs and service management tools

Preferred experience managing remote, globally distributed support teams

Subject matter expertise in code obfuscation and application protection is preferred