Customer Service Operations Director

A company is looking for a Director of Customer Service Operations.

Key Responsibilities

Define and build out customer support operations processes

Oversee day-to-day workforce management and ensure high-quality customer service

Manage escalated complaints and provide performance feedback to the team

Required Qualifications

BA / BS from an accredited university preferred

8+ years of experience in customer service and operations

5+ years of experience leading or supervising a customer service team

Ability to complete required compliance training

Process-driven organizational skills with adaptability to new technology