Talent.com
HSPD-12: Government Badging & Credentialing Specialist (Andover - REF1893C)
HSPD-12: Government Badging & Credentialing Specialist (Andover - REF1893C)Citizant • Andover, MA, United States
HSPD-12 : Government Badging & Credentialing Specialist (Andover - REF1893C)

HSPD-12 : Government Badging & Credentialing Specialist (Andover - REF1893C)

Citizant • Andover, MA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Company Description

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed "A Players" who already align with the company's core values : Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

Job Description

Duties and Responsibilities :

Enrollment Process Management :

  • Schedule appointments and / or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates and PIN Resets.
  • Answering phone calls / email inquiries for all things related to PIV credentials and access control matters.
  • Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
  • Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

Documentation and Data Collection :

  • Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
  • Ensure that all required documents and forms are properly completed and submitted according to established guidelines.
  • Verification and Authentication :

  • Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
  • Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
  • Data Security and Privacy :

  • Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols.
  • Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
  • Communication :

  • Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
  • Provide excellent customer service to address questions and concerns related to the enrollment process.
  • Escalation management, as it involves listening, understanding, and responding to customer needs and expectations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Recordkeeping :

  • Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
  • Prepare and maintain spreadsheets tracking status of new applicant, contractor, and federal employee files.
  • Compliance and Training :

  • Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
  • Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
  • Qualifications

    Required Competencies :

  • Experience with Microsoft Excel for data management, coordination, and reporting.
  • Ability to adapt to changing security procedures and requirements.
  • Prior experience in a similar role, customer service, or administrative position may be advantageous.
  • Attention to detail and strong organizational skills.
  • Excellent interpersonal and communication skills.
  • Ability to handle confidential information with discretion.
  • Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
  • Perform other job-related duties as assigned.
  • Physical Requirements :

  • The role primarily involves sedentary work.
  • There may be occasional instances of stair climbing.
  • Periodic standing and / or walking for extended durations may be required.
  • Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
  • Requires typing for most of the day.
  • Effective communication through frequent periods of talking and listening is essential.
  • Education :

  • High School diploma, GED certification
  • Clearance Requirement :

  • US Citizenship is required.
  • Active Public Trust / MBI clearance or the ability to obtain one.
  • Starting salary range :

  • $47,300k - $56,700k (depending on experience)
  • Citizant offers a competitive benefits package, including :

  • Health and Welfare (H&W) benefit
  • Medical, dental, and vision insurance
  • Life and Disability Insurance
  • 401(k)
  • Generous Paid Time Off (PTO)
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)
  • Tuition Assistance & Professional Development Program
  • Additional Information

    Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

    Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

    PM16

    [job_alerts.create_a_job]

    Credentialing Specialist • Andover, MA, United States

    [internal_linking.similar_jobs]
    Program Assistant, Housing & Behavioral Health

    Program Assistant, Housing & Behavioral Health

    St. Francis House • Boston, MA, United States
    [job_card.full_time]
    Program Assistant, Housing & Behavioral Health.Boston, MA (+MA+USA+02116) • Rapid Rehousing.Schedule : Full time Monday – Friday 7 : 30 am – 3 : 30 pm. Job Summary : The Program Assistant position is a dyna...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Specialist, Academic Development

    Specialist, Academic Development

    Relativity • Boston, Massachusetts, United States
    [job_card.full_time]
    The Specialist, Academic Development focuses on researching, approaching, and signing law schools to Relativity's Academic program. This role requires ingenuity and grit to build relationships with ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Document Specialist

    Document Specialist

    BCForward • Lynnfield, MA, US
    [job_card.full_time]
    BCforward is currently seeking a highly motivated Document Specialist in Lynnfield, MA 01940.Job Title : Document Specialist. Duration : 4 Months (Temp to Hire).Please note this is the target date and...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Advocate Supervisor-Boston CASA (Court Appointed Special Advocates)

    Advocate Supervisor-Boston CASA (Court Appointed Special Advocates)

    Stewart • Boston, MA, US
    [job_card.full_time]
    The Advocate Supervisor reports to the Program Director and supports, guides, and supervises the work of CASA volunteer GALs, advocating for the best interest of abused and neglected children livin...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Developmental Specialist 3

    Developmental Specialist 3

    Bridgewell • Danvers, MA, US
    [job_card.full_time]
    Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We're committed to helping people in need, from ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director / Senior Director of Strategic Pricing, Government Pricing, and GPO

    Director / Senior Director of Strategic Pricing, Government Pricing, and GPO

    AVEO Pharmaceuticals • Boston, MA, United States
    [job_card.full_time]
    Position : Director / Senior Director of Strategic Pricing, Government Pricing, and GPO.Reports to : Senior Vice President, Market Access & Alliance Management. Location : Hybrid (Boston Seaport Office...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Technical Advisor

    Senior Technical Advisor

    VirtualVocations • Dorchester, Massachusetts, United States
    [job_card.full_time]
    A company is looking for a Senior Technical Advisor for the Guatemala Border, Security, and Information Management Project. Key Responsibilities Advise on project implementation strategies related...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Credentialing Specialist

    Credentialing Specialist

    Intermountain Health • Boston, MA, United States
    [job_card.full_time]
    The Credentialing Specialist (CS) is responsible for facilitating Intermountain Health's centralized verification office (CVO) program and will serve as the primary credentialing liaison for hospit...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Medicaid Actuarial Manager – Government Health Leader

    Medicaid Actuarial Manager – Government Health Leader

    Marsh & McLennan Companies • Boston, MA, United States
    [job_card.full_time]
    A global consulting firm in Boston is seeking a Government Healthcare Actuarial Manager to lead client engagements and manage complex actuarial projects. The ideal candidate needs a BA / BS degree, 10...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Credentialing Specialist

    Credentialing Specialist

    Professional Staffing Group • Quincy, MA, United States
    [job_card.full_time]
    We are seeking a highly detail-oriented and collaborative individual to join our team as a.In this role, you will ensure the accuracy and consistency of provider credentialing and maintenance data ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    HISTORY INSTRUCTOR, BU Academy

    HISTORY INSTRUCTOR, BU Academy

    InsideHigherEd • Boston, Massachusetts, United States
    [job_card.full_time]
    HISTORY INSTRUCTOR, BU Academy.HISTORY INSTRUCTOR, BU Academy.The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Deputy Director - Program Design & Evaluation

    Deputy Director - Program Design & Evaluation

    Action for Boston Community Development • Boston, MA, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Deputy Director of Program Design and Evaluation.ABCD’s Head Start & Children’s Services program.This person is responsible for developing and monitoring the implementation of those standardized op...[show_more]
    [last_updated.last_updated_variable_days]
    Sustainment Services Analyst

    Sustainment Services Analyst

    Raytheon • Andover, MA, United States
    [job_card.full_time]
    MA600 : Andover, MA 366 Lowell St 366 Lowell Street , Andover, MA, 01810-5423 USA.Person, or Immigration Status Requirements : . The ability to obtain and maintain a U.At Raytheon, the foundation of ev...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Credentialing Specialists

    Credentialing Specialists

    Armada • Andover, MA, United States
    [job_card.full_time]
    Type : Full TimeLocation : Andover, MAOvertime Exempt : YesReports To : ARMADA HQTravel Requirement : YES, nationwide to support onsite credentialing operations as mission needs require.Security Clearan...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director, RAND Pardee Center for Longer Range Global Policy and the Future Human Condition

    Director, RAND Pardee Center for Longer Range Global Policy and the Future Human Condition

    RAND Corporation • Boston, MA, United States
    [job_card.full_time] +1
    In today's world of fast-paced change, good policy analysis is more vital than ever but often more difficult to provide.To help address this challenge, the Pardee Center serves as RAND's laboratory...[show_more]
    [last_updated.last_updated_30] • [promoted]
    State Government Affairs Director- field-based CA, AZ, NV, HI, AK

    State Government Affairs Director- field-based CA, AZ, NV, HI, AK

    Vertex Pharmaceuticals Incorporated • Boston, MA, United States
    [job_card.full_time]
    Director State Government Affairs will be responsible for developing and implementing the company’s state / regional government affairs and public policy strategy. This position works closely with pat...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Development Database Specialist

    Development Database Specialist

    Italian Home For Children • Jamaica Plain, Massachusetts, USA
    [job_card.part_time]
    Jamaica Plain Campus - JAMAICA PLAIN MA.The Development Database Specialist is a valuable member of the Development Team with primary responsibility for gift processing formal thank you acknowledge...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director of Government Sales, AG & DM

    Director of Government Sales, AG & DM

    Tomorrow.io • Boston, MA, United States
    [job_card.full_time]
    Government Business Development Team enables nations to manage risk faster than the speed of weather.We partner with governments, ministries, and international organizations to strengthen.Director ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]