Customer Support Operations Specialist

A company is looking for a Customer Support Operations Generalist to provide exceptional customer support and process applications and invoices.

Key Responsibilities

Communicates with corporate personnel and external customers, responding to customer correspondence in various channels

Compiles and reviews orders related to billing program or service issues, correcting business process exceptions

Processes written customer correspondence and ensures timely follow-up on customer requests and inquiries

Required Qualifications

One or more years of experience researching, analyzing, and interpreting complex customer data

Ability to interface effectively with clients, peers, and management

Strong analytical skills to assess, research, and make sound decisions

Ability to take initiative and accountability for accuracy and results

Ability to lift up to 25 lbs and operate basic office equipment