Office Operations Manager

Almstead Tree and Shrub Care is a second-generation, family-owned arboriculture firm that has been offering environmentally conscious services the NY, NJ, and CT tri-state area since 1964. We are a TCIA accredited company that values our employee’s professional aspirations, career development, safety and quality of life.

We are looking for passionate professionals who want to enhance their career in tree care! We offer generous compensation, year-round work, paid time off, health and retirement benefits, inclusive company culture and so much more! If you are ready to enjoy going to work every day, come grow with us!

Job Description

The Administrative Services Manager will provide general management of the New Rochelle office, and administrative support to a high-volume sales team. They must be extremely organized, able to multi-task, be skilled in English composition and grammar, and be comfortable speaking with a high-volume of clients on a daily basis. The ideal candidate will demonstrate professionalism, attention to detail, courtesy, and will enjoy communicating with others at all levels of the organization.

Responsibilities

• Train and supervise administrative staff
• Create detailed in-depth client specific proposals in conjunction with the sales arborists
• Handle information requests and e-mail correspondence, arrange conference calls, and schedule meetings.
• Customer service/inside sales: heavy phone work including outbound sales calls, lead generation, customer service support, and scheduling appointments
• Key account follow-up, accounts receivable follow-up, and collection calls
• Conduct biweekly A/R meetings and assist with collections process
• Maintaining multiple sales calendars, creating work orders, daily debriefing.
• Administration of customer database and files, payment processing
• Act as main point of contact between ownership and administrative staff
• Conduct weekly administrative staff meetings to determine allocation of resources
• Conduct periodic performance reviews of administrative staff
• Gather payroll information weekly for submittal to the Accounting department.
• Coordinate work to be scheduled for clients including notification and appointment scheduling.
• Enforce company policy and standards for customer service throughout the office
• Oversight of Plant Health Care department and backup to scheduling and daily client notifications; including running and review of reports; work order printing; contract approvals as needed; prepay processing as needed.
• Coordinate daily meeting with CEO to provide office update, relay customer concerns, close out daily billing, and review unapproved proposals
• Prepare monthly account invoicing and budgets for select commercial, municipal, and educational clients
• Prepare Daily/Weekly billing details for Central Park Contracts (including logs)
• Assist in the renewal of all applicable company licenses
• Maintain office supply inventory and oversee purchasing
• Assist with end of month close, as needed
• Provide additional administrative support to arborists and general office support
• Complete all tasks accurately and efficiently.
• Other duties as assigned

Requirements

• At least five years of experience in office management, overseeing a team of five or more individuals.
• Experience in the service industry is preferred.
• Prior experience in developing proposals, reports, and/or client presentations is highly desirable.
• Proven ability to manage a large volume of clients while delivering outstanding customer service.

Skills/ Abilities

• Expertise in Microsoft Office
• Strong written and verbal communication abilities, including skills in proposal writing
• Capability to handle multiple tasks with a keen attention to detail
• Required time management and organizational skills
• Demonstration of a high level of professionalism and telephone etiquette
• Education/Training
• Bachelor's degree in Business, Business Management, English, Communications, Literature, Journalism, or a related field, preferably with two to four years of experience

Benefits

We offer a competitive compensation package, $ 80,000 - $98,000 per year, medical and dental plans with employer contribution, 401K retirement savings plan, paid time off, and more!

Almstead Tree & Shrub Care Company, LLC provides equal employment opportunities to all employees and applicants for employment.

Almstead Tree and Shrub Care Co. is an Equal Opportunity Employer