Customer Service & Phone Support:Veterans Sourcing Group • Richardson, TX, United States
Customer Service & Phone Support :
Veterans Sourcing Group • Richardson, TX, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Attention to Detail Demonstrates precision and accuracy in completing tasks, ensuring data integrity and minimizing errors. Multitasking Ability Capable of managing multiple responsibilities simultaneously while maintaining quality and meeting deadlines. Effective Communication Clearly conveys information both verbally and in writing, adapting communication style to suit different audiences. Strong Interpersonal Skills Builds positive working relationships and collaborates effectively with team members and stakeholders. Microsoft Suite Basic Computer functions ServiceNow and PeopleSoft is a PLUS People Associate, you will provide basic support and customer service to those contacting the People
Customer Service & Phone Support
Richardson, TX - Hybrid (Tue-Thur onsite)
Assignment Duration : 6 months
Why is this role open? Additional support
Possible for extension? TBD
Team Overview : Working with a team
Resource's typical working day :
- Customer Service & Phone Support : The resource will primarily handle inbound and outbound calls, providing prompt and courteous assistance to employees or clients. This includes resolving inquiries, escalating issues when necessary, and maintaining a professional tone throughout interactions.
- Ticket Management : Responsible for managing service tickets, logging, tracking, and resolving requests or issues submitted through internal systems. Timely follow-up and accurate documentation are key.
- Data Entry & Record Maintenance : Regularly inputting and updating information in relevant databases or systems. Accuracy and attention to detail are essential to ensure data integrity and compliance.-
Must have skills :
Software skills :
Years of Experience : at least 3 years of experience in customer service and / or related industry
Education : HS and GED
Interview Process : 1 virtual and 1 onsite
Summary : As a
Service Center.
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Customer Service Support • Richardson, TX, United States
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