Senior Manager, Content

Description

Job Summary

Marriott Digital Services (MDS) is a fast-paced innovative team that delivers digital activation services to individual hotels including SEO Content Merchandising and Outlet tactics. This Senior Manager role leads content operations for MDS driving high-quality timely execution of hotel-level strategies while managing internal teams and external vendors. The ideal candidate is both detail-oriented and strategic and can hold teams accountable optimize workflows and continuously identify opportunities to enhance content programs and tools.

This position reports to the Director Operations.

Candidate Profile

BS / BA degree in marketing communications related field or equivalent experience

5 years of experience in digital marketing content management or project management

2 years of experience managing teams or vendors

Ability to solve problems quickly think strategically and drive data-driven decision making

System experience with Adobe Experience Manager (AEM) Salesforce Clickup and MS proficient preferred

CORE WORK ACTIVITIES

Content Center of Excellence Leadership

Lead the Content Center of Excellence as the subject matter expert for Marriott Digital content systems tools and distribution channels (DAC Product Catalog HWS mPortal OTAs GDS Metasearch)

Drive forward-looking content strategy by identifying emerging needs opportunities and collaboration areas across Marriott Digital Services

Evaluate and recommend content capabilities services and scalable solutions

Lead discovery and consultation efforts for new services partnering with corporate teams to advance hotel-level content and merchandising strategies

Provide SME guidance training and thought leadership on tools policies and best practices

Product Management & Digital Tool Ownership

Serve as the product owner for the Digital Evaluation Tool guiding its evolution and growth

Define and prioritize requirements for development support testing and ensure alignment with Marriott priorities

Enhance MDS-specific tools by defining logic rules and workflows to support properties

Apply Agile principles to navigate complex scenarios evaluate tradeoffs and make strategic recommendations

Managing Work Teams and Vendors

Oversee content tactics ensuring timelines processes and deliverables meet quality standards

Maintain operational workflows training materials and system documentation; ensure Salesforce schedules dashboards and reports are current

Manage internal content team (Managers and Analysts) and vendors ensuring high-quality timely outputs and scalable partnerships

Partner with Business Support for accurate billing and process alignment

Mentor team members resolve operational challenges and drive continuous improvement

Additional responsibilities as assigned.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience :

Senior Manager

Key Skills

Income Tax,General Maintenance,Content Writing,Flash,Application Programming

Employment Type : Full-Time

Department / Functional Area : E-commerce

Experience : years

Vacancy : 1