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Area Manager - Northern Colorado Location
Area Manager - Northern Colorado LocationMaintenance Resources Inc. • Denver, Colorado, United States
Area Manager - Northern Colorado Location

Area Manager - Northern Colorado Location

Maintenance Resources Inc. • Denver, Colorado, United States
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Job Purpose :

The MRI Area Manager has a pivotal role within the organization, focusing on client satisfaction and building strong relationships. This position ensures service delivery exceeds client expectations by fostering a "client-first" attitude and maintaining a clean and orderly environment. The MRI Area Manager leads assigned site supervisors, subcontractors, and cleaning crews, proactively addressing client needs and ensuring operational excellence.

Duties and responsibilities :

The MRI Area Manager is responsible for developing and maintaining long-term relationships with clients while ensuring seamless operations. Key responsibilities include :

Client Relationship Management :

  • Serve as the primary point of contact for clients, ensuring their expectations are exceeded.
  • Proactively communicate with clients, addressing concerns, anticipating needs, and resolving issues swiftly.
  • Provide detailed follow-up emails to clients after meetings.
  • Liaise with Property Management teams to coordinate facility-related functions.

Operational Oversight :

  • Ensure all facilities maintain a clean and orderly environment, aligning with client standards.
  • Manage equipment and supply inventory to meet budgetary and operational requirements.
  • Schedule and oversee special services, ensuring work orders meet accounting deadlines.
  • Conduct monthly on-site quality inspections (MRI QMR) alongside client site supervisors.

    • Team Leadership :

  • Recruit, train, and supervise site supervisors and cleaning crews, ensuring adherence to policies, procedures, and safety requirements.
  • Evaluate team performance and implement corrective actions or provide additional training as necessary.
  • Step in to fill supervisory roles or cover staffing shortages when required.
  • Create and share weekly work plans with direct supervisors.

    • Administrative Responsibilities :

  • Utilize management tools, including MRI QMR, Paycom, Outlook, Excel, and Word, to streamline operations.
  • Manage payroll reports, work orders, scheduling, and training needs.
  • Oversee employee hiring, terminations, and timekeeping processes.
  • Maintain compliance with OSHA standards, including managing SDS, PPE, and safety procedures.

    • Collaboration and Reporting :

  • Attend scheduled meetings and training sessions with Property Management leaders.
  • Report client needs, concerns, and resolutions to the MRI Regional Manager.
  • Maintain organized inventory closets and shop areas for operational efficiency.

    • Qualifications : Experience :

  • Minimum of two years of management and training experience in janitorial or facility management services.
  • At least two years of hands-on janitorial experience, including supervising crews and implementing preventive programs.
  • Direct customer service experience for a minimum of two years.

    • Skills :

  • Strong customer communication skills with a professional and positive demeanor.
  • Proven ability to lead and motivate teams.
  • Bilingual proficiency in Spanish and English is preferred.
  • Knowledge of restroom sanitation, office cleaning, carpet care, hard floor care, equipment maintenance, and chemical usage.

    • Certifications :

  • OSHA training certification or the ability to obtain certification.
  • Valid driver's license and the ability to travel as required (including by plane).
  • Ability to pass background checks and drug testing.

    • Working Conditions :

  • Requires daily computer use, driving to client facilities, and conducting site visits.
  • Physical activities include standing, walking, kneeling, crouching, and lifting to 50 lbs.
  • Occasional nights, weekends, or out-of-state travel may be required.
  • Ensures the maintenance of organized inventory closets and shop areas.

    • Physical Requirements :

  • Ability to sit, stand, walk, and lift heavy objects for extended periods.
  • Regular driving to and from client facilities.

    • Direct Reports :

  • MRI maintenance supervisors, site supervisors, subcontractors, and cleaning crews.
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