Technical Support Analyst

A company is looking for a Frontline Support Analyst.

Key Responsibilities

Act as the first point of contact for incoming technical support incidents, requests, and changes

Own and manage the ticket queue, ensuring timely and high-quality resolution

Keep customers informed with clear updates throughout the lifecycle of each incident

Required Qualifications

3+ years of experience in a technical support, helpdesk, or customer-facing support role

Experience with NetSuite or another ERP system (preferred)

Bachelor's degree in Information Technology, Computer Science, Business, or a related field preferred

Relevant certifications or equivalent work experience will also be considered

Outstanding customer service skills with a customer-first mindset