VP of Service, West

About the Job

What we’re looking for:

We are seeking an experienced Vice President, West Service to join our fast growing and dynamic team.

What you’ll be doing:

The responsibilities of this position will involve managing the service department operations to ensure customer satisfaction including business growth through marketing and customer visits.

This position is one we hold in high regard in order to provide the level of service excellence our customers expect and deserve. Specific duties to include:

• Oversee Service Management and Field Supervisors for the West division offices
• Implement standards, processes, and procedures relating to service in the West
• Oversee Service Coordinators for division, driving change and efficiencies when needed
• Manage service contract and customer satisfaction
• Establish and maintain subcontractor relationships around the country
• Assist in sales process for new service contracts and requirements
• Increase Service Revenues and Margins across the Division

What you bring to the table:

• Bachelor’s degree in operations management or related field
• Experience in management, operations, and leadership.
• Previous supervisory/management experience
• Excellent customer service skills
• Excellent oral and written communication skills

Additional Skills:

• Must be able to communicate effectively and professionally in both written and verbal manner to customers, vendors and to those within the company.
• Must possess a positive attitude and be willing to interact with customers, co-workers and other personnel at all times.
• Commitment to integrity and Company Standards and Procedures.

Application Process

Please submit your resume, references and your requested salary range when applying for this position to careers@nextgensecured.com.

More About Us

NextGen Security is an electronic security systems integrator that offers commercial and industrial companies best in class industry knowledge, engineering design, implementation, management and on-going maintenance services. Our company accomplishes this by hiring only the most experienced and best-qualified talent the security industry has to offer. Management team and staff members have 10-25 years of commercial and industrial security industry expertise with single site, multi-facility, plant-wide, campus-wide, regional, national and international security projects. If that wasn’t convincing enough, check out what our employees say about working at NextGen: https://www.youtube.com/watch?v=qLQVPTlAlJM

Notice To Employment / Recruitment Agents
Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from NextGen Security’s HR department. Any agency candidate submission may only be submitted to positions opened to the agency through openings available via NextGen Security’s website. NextGen Security will only pay a fee for candidates submitted or presented where there is a contract communication in place between the Employment / Recruitment agents and NextGen Security, and only if the candidate is submitted via approval from NextGen Security’s HR department. Candidates submitted or presented by Employment / Recruitment Agents without a full approval from NextGen Security’s HR department shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.