Customer Success Manager, Geoscience / Petroleum Engineering (Fluent Russian)

About the Role

:

Grade Level (for internal use):

10

The Team: You will be part of the EMEA Customer Excellence team at S&P Global of the wider Customer Experience team at CI, the team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with our solutions. Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals.

Responsibilities and Impact:

• Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.

• Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalising the sessions based on customer needs and workflows.

• Develop and maintain strong relationships with key stakeholders within customer organizations to drive product adoption and satisfaction.

• Monitor customer usage data to identify opportunities for further engagement and value creation.

• Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and the voice of the customer to continue improving their experience.

• Cross functional collaboration: Innovate and partner across different functions to create seamless elevated customer experience.

• Proactive Support:Anticipate customer challenges and address them before they escalate.

• Continual Learning: Stay updated on select industry/market/regional trends and product developments to enrich customer engagements.

• Promptly and accurately capturing customer engagement activities in Salesforce.

What We’reLooking For:

Required Qualifications:

• Candidates must be Turkish citizens or individual who are exempt from work permit requirements in Turkey. Candidates must possess the necessary work authorization to be eligible for employment without the need for sponsorship or assistance.

• Fluency in both Russian and English is essential. The candidate must possess excellent verbal and written communication skills in both languages to effectively engage with clients and stakeholders.

• Degree in Geoscience, Petroleum engineering, Petroleum Economics or related discipline and 3 years relevant experience and/or at least 5 years industry experience.

• Empathy with user issues related to exploration, strategy & geoscience workflows, and an ability to articulate user problem to S&P colleagues in order to find solutions/responses.

• First class presentation and software demo skills.

• Proficiency in Gainsight, Salesforce or similar is an advantage.

• Industry knowledge (energy, commodities, finance) is an advantage.

• Proven ability to manage multiple accounts and projects simultaneously.

• Ability to work as an integral part of a diverse and geographically dispersed team.

• Ability to travel to meet clients.

Please be advised that our company will verify all information included in your resume and application via a formal background check verification process in accordance with applicable law. Providing false or misleading information may mean that we cannot accept you as a candidate or may lead to termination of future employment.

About S&P Global Energy
At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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