Customer Lifecycle & Retention Marketing Manager

Customer Lifecycle & Retention Marketing Manager

Are you ready to help shape the future of academic research by driving engagement and retention for innovative subscription products at Elsevier? Do you want to combine your creativity and data-driven expertise to deliver impactful lifecycle marketing campaigns that support researchers worldwide?

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future.

The Customer Lifecycle & Retention Marketing Manager will drive engagement and retention across Elsevier's growing portfolio of direct-to-researcher (D2R) products, starting with ScienceDirect AI, our new subscription-based research companion.

The role will be responsible for shaping and executing our customer journey marketing touchpoints, from onboarding through renewal to deliver personalized, insight-led lifecycle campaigns that help academic researchers get lasting value from their subscription.

This role is ideal for someone who loves combining creativity with data, knows how to turn content into researcher-centric marketing and wants to help academic researchers around the world advance human progress.

Responsibilities include :

• Develop and manage lifecycle marketing programs that support subscribers from onboarding to renewal.
• Create and optimize automated messaging flows using platforms like Braze and Pendo to guide users through key milestones and maximize conversion.
• Implement strategies to boost user engagement, encourage renewals, and minimize cancellations.
• Collaborate with acquisition teams on campaigns to re-engage inactive users and support upsell and cross-sell initiatives.
• Work effectively with colleagues across Product, Marketing, Content, Ecommerce, and Analytics teams.
• Use data and analytics to monitor performance and identify opportunities for improvement.
• Champion continuous optimization of messaging and campaign effectiveness.
• Ensure all communications reflect Elsevier's brand standards, responsible communication practices, and data privacy requirements.
• Contribute to user adoption efforts across individual and institutional channels by adapting journey paths to varied needs.

Requirements include :

We promote a healthy work / life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer : Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Save As You Earn share option scheme Travel Season ticket loan Electric Vehicle Scheme Optional Dental Insurance Maternity, paternity and shared parental leave Employee Assistance Programme Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts scheme via Perks at Work

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. What you do every day will help advance science and healthcare to advance human progress.

If performed in New York City, the pay range is $73,400 - $122,300. U.S. National Pay Range : $63,800 - $106,400. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week :

Health Benefits : Comprehensive, multi-carrier program for medical, dental and vision benefits Retirement Benefits : 401(k) with match and an Employee Share Purchase Plan Wellbeing : Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits Health Savings, Health Care, Dependent Care and Commuter Spending Accounts In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

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