Credit Specialist

ABOUT ALLSTATE FLORAL Allstate Floral is a leading home décor company that has become known for its innovative designs and breadth of high-quality artificial flowers and home décor accessories.  Products include decorative flowers, plants, trees, home accents and holiday décor sold through a broad spectrum of global retailers, distributors, and interior designers.  Allstate Floral fosters an energetic work environment of creativity and collaboration.

As the leading importer with the largest in-stock decorative flowers, greenery and home decor, Allstate Floral is always looking to  recruit and retain exceptional people  who are skilled, confident, innovative and committed to providing excellent customer service to buyers.

POSITION OVERVIEW The Credit Specialist / Sr.

Credit Specialist at Allstate Floral are generally responsible for managing debts owed to creditors.  This position oversees various operations necessary for resolving client debt repayment and evaluates the credit situation of a customer to identify debtors and credit level.

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Process customers’ credit application and obtain required documents.

Analyze and assess customers’ creditworthiness.

File customer credit application.

Response to credit inquiries from mutual vendors.

Document customer credit history.

Check existing customers’ credit with mutual vendors as needed for credit term and limit adjustment.

Reply account credit status inquiries from customers, sales representatives, and internal staff.

Collect payments from customers.

Perform customers’ account reconciliation and keep customers’ account as current as possible.

Establish and maintain regular communications with customers to accelerate periodic payments.

Identify delinquent accounts requiring external collection efforts.

Initiate collection action against debtors who dodge, ignore, or refuse payment after numerous collection attempts.

Document collection activities.

File proof of claim for accounts filed bankruptcy.

Post payments, make bank deposits, and review reports to apply on account credit and collect short payments.

Research deductions, coordinate with Customer Care and Sales to solve the discrepancies.

Scan and save copy electronically for all checks, ACHs, wire transfers, and cash deposits.

Research credit card charge backs and file dispute if necessary.

Provide Credit Processing with copies of the checks indicating deductions taken on the daily bases for account reconciliation and on account credit application purpose.

Note payments posted on account.

Update postdated payments information to customers’ account.  Regular and reliable attendance is essential for this role COMPETENCIES Technical Capacity.

Business Acumen.

Communication Proficiency.

Ethical Conduct.

Problem Solving / Analysis.

Strategic Thinking.

WORK ENVIRONMENT This job operates in a clerical office setting.

The role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets, and fax machines.

When expected to travel to trade shows, the environment becomes the showroom.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

This is largely a sedentary role; however, w ork is performed in an office environment and requires the ability to operate standard office equipment and keyboards.  While performing the duties of this job, the employee is regularly required to talk and hear.

This position is very active and requires :

• standing and sitting at will, walking, and bending as necessary; lifting, carrying, pushing, and pulling items up to 35 pounds regularly without assistance and over 35 pounds occasionally with assistance; reaching overhead, at, or below shoulders; gross manipulation with hands and fine manipulation with fingers.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• POSITION TYPE AND EXPECTED HOURS OF WORK This is a full-time position in our Cerritos, California, headquarters.

Business hours are Monday through Friday, 8 :