Customer Support Agent

Who We Are

Angel Studios is the home of stories that amplify light. Through its platform, thousands of “Angel” investors choose which titles will be created, funded, and distributed. Angel Studios allows creators and audiences to form passionate communities around their creative projects, making the story behind the story as important as the final project itself. Some of the studio's key projects The Sound of Freedom and Dry Bar Comedy have earned billions of views around the world. Learn more at Angel.com

We’re looking for passionate team members who want to build world-class products that will reshape media over the coming decades. Learn more about :

Our North Star

Company Strategy

Team Principles

Join us and be part of stories that matter.

Job Description

Summary / objective :

Customer Support Agents are responsible for providing quality customer support on behalf of Angel Studios and be the first point of contact for customer concerns. This role specifically will be handling customer resolutions.

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Expectations at Angel Studios :

• Amplify light in every action.
• As the owner of your outcomes, you are empowered to break down silos and coordinate with any and all people you need in order to reach your goals.
• You are ultimately responsible for achieving the outcomes while also using resources wisely - whether that be money, people, or time.
• Know your customer - it might be our viewers, investors, creators, or internal Angel Teams. Ensure you understand your customer and are providing what THEY need and not just what you want to build.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Competencies

Required education and experience

Preferred education and experience

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$14.09 - $17.64 an hour

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Work environment - When in the main office, expect a comfortable, air-conditioned work environment. Team members are issued their own desks, but the office is an open, shared space and can be fast-paced and occasionally noisy.

Physical demands - Will need to be able to sit or stand at a desk for extended periods of time.

Position type and expected hours of work - Full-time, 40 hours per week.

Travel required - Travel is not anticipated for this position.

Perks at Angel :

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.

Angel is an Equal Opportunity Employer :

At Angel Studios, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.