Richeson Dairy Queen® Team Member Job Description
Team Member - Essential job functions include, but are not limited to :
Be a "people person" - meet the public, be pleasant to others
Always neat and clean- Approved uniform, non-skid shoes, name badge, hair pulled back, facial hair trimmed daily and no longer than ½ inch
Be coherent in speech, no profanity or displays of angerBe prompt for your shift; "no shows" may be terminated; check schedule for work hoursNo smoking on premises / No alcohol on dutyNo drug use (testing may occur); Zero ToleranceCell phones use prohibited while on duty, leave in vehicle or manager's deskConduct within Richeson Code of Ethics parametersLearn safety and health rules and abide by themHand washing according to Texas Health Department guidelines
Inform immediate supervisor promptly of all problems or unusual matters of significanceCustomer InteractionCustomers are ALWAYS #1- before any duties, restocking, cleaning
Greet customers as soon as they open the door to the restaurant - SMILE!
Pleasant and alert to customer needs - give a pleasant experience EVERY SINGLE TIMEStay in the front unless performing some back of house dutyInitiate and complete customer orders quickly and accuratelyAssemble and deliver orders to customers quickly and efficientlyIf an order is not correct; listen to the customer, apologize, and attempt to correctWork Stations - learn all stationsCommunicate with team members to ensure orders are correct
Learn additional duties as work progresses or as requested by managementProcess customer transactions and maintain an accurate cash drawerLearn how to prepare all products quickly and accurately in appearance, weight and wrapFollow all health and safety standards and guidelines and product specs set by Richeson
Learn prices, PLU numbers and be aware of sale items and discountsKeep areas cleaned and stockedDining area - tables wiped, trash emptied, mop and swept, restrooms clean and stocked, beverage area cleaned and stocked
Kitchen / Cold Kitchen -stocked, prep work, proper rotation, cleaned, prep for next shiftPhysical RequirementsLifting
5 gallon ice(20#), 5 gallon soft serve mix(20#), and hook up machine
Carry food to customersStrain fryer grease and refill (20-40#) - unless minor under the age of 18Hoop up drink boxes (55#)Check in vendor groceries (20-55#)Empty trash containers and clean inside and out (variable weights)Use mop (24 oz.); move tables, chairs or booths to cleanSweep and hose down parking lotFrequent cleaning of rest rooms, cleaning of restaurant equipmentWash, rinse and sanitize dishesClean doors and windows every morning and after each peak period